You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Opera House Access Information Page please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: large print on request, Braille on request and audio.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.
• Bar spaces are available as a place of safety at relaxed performances, please contact theatre staff.
  For information on upcoming relaxed performances please click here.
• Audio Described Performances are available for some shows.
  For information on upcoming audio performances please click here.
• BSL Interpreted Performances are available for some shows.
  For information on upcoming BSL interpreted performances please click here.
• Captioned Performances are available.
  For information on upcoming captioned performances please click here.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Opera House is located on the corner of Quay Street and Byrom Street.
  • There are Blue Badge bays available in Byrom Street.
    Spinningfields and Great Northern car parks, which have Blue Badge bays are available nearby.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Bus stops closest to the venue are located in Quay Street, Deansgate and Peter Street.
  • For more information on bus times please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Deansgate.
  • The nearest step-free Railway Station is Manchester Oxford Road.
  • Deansgate Station is approximately 0.5 miles (10 minute walk) away.
    Manchester Oxford Road Station is approximately 0.7 miles (15 minute walk) away.
  • For more information on Deansgate Station please click here (opens new tab).
  • For more information on Manchester Oxford Road Station please click here (opens new tab).
• By Tram View
  • The nearest tram stop is St Peter's Square.
  • St Peter's Square tram stop is approximately 0.4 miles (8 minute walk) away.
  • For more information on St Peter's Square tram stop please click here (opens new tab).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the venue.
• The nearest train station is Deansgate.
• The nearest tram station is St Peter's Square.
• The venue does not have its own car park.
• Clearly signed and/or marked on street Blue Badge parking bays are available.
• The on street Blue Badge parking bay(s) is/are located on Byrom Street.
• Public parking is available within approximately 200m of the venue.
• The public parking facilities located close to the venue include: Spinningfields and Great Northern.

You are on Theatre Information. Skip to the next section.

Theatre Information

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• General Information View
  • The theatre is located on Quay Street.
  • The theatre is in a pedestrian area.
• Theatre Information View
  • The designated seating within the theatre is located in the Circle, Row B. There are 2 spaces with carer seats next to and behind the wheelchair positions.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for carers/companions if patrons have a nimbus card with a +1 symbol. Discounts are also available to nimbus card holders who are members of the venue's Access Membership Scheme. A nimbus card can be used as proof of eligibility to join the scheme. Tickets are discounted up to a third and carer tickets are free. For information on the Access Membership Scheme please click here.
• Facilities for Hearing Impaired Patrons View
  • There is a hearing assistance system available in the theatre(s).
  • There is a/are headset hearing assistance system(s) in the theatre(s).
  • The hearing assistance system was not tested at the time of the survey.
  • The infrared hearing system does not cover all areas of the theatre. There are designated areas on each level to use the infrared hearing assistance system. The Mobile Connect for audio description is available throughout the theatre.
  • Some performances are captioned.
  • Captions will be shown on screens either side of the stage.
    Designated seating for captioned performances will usually be in the centre of the stalls however, there may be occasions where this is not the case.
  • Some performances are signed.
  • Designated seating for signed performances on each level will vary based on the production at the time.
• Facilities for Visually Impaired Patrons View
  • Some performances are audio described.
  • Designated areas are at the side of the front stalls for assistance dogs.
    Water bowls will be provided.
    A designated member of staff will be available to provide assistance.
• Autism Friendly/Relaxed Performances View
  • Relaxed performances are usually available with reduced priced tickets however, not all relaxed performances will have reduced prices. Access concessions will still apply to those who are signed up to the Access Membership scheme.
  • Before the performance, there will be an explanation by someone to introduce everything that could happen during the performance.
    There will be reduced special effects.
    Sound levels will be reduced by 20%, and loud noises reduced.
    Lighting in the auditorium will be maintained at 40% throughout the performance.
    Warnings will be given of anything which may cause a shock during the performance.
    Theatre users are allowed to move around as they required, to make themselves more comfortable.
    Television screens in the foyer will relay the performance for anyone who needs to leave the main auditorium.
    Hand driers in toilets can be turned off.
    Some toilets may be designated gender neutral for some performances but this is not guaranteed..

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front right of the venue.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Auditorium Access'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 123cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • The doors will be opened by staff members for wheelchair/ambulant access.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Access to Foyer and Box Office'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.

You are on Theatre Foyer. Skip to the next section.

Theatre Foyer

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• Theatre Foyer View
  • The theatre foyer is located at the front of the venue, on the ground level.
  • There is step-free access to the theatre foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is available.
  • The nearest seating is located in the Circle and Stalls.
  • The foyer does play background music.
• Box Office View
  • There is a/are box office within the foyer.
  • The counter(s) is/are located at the rear of the foyer.
  • The nearest counter is approximately 9m (9yd 2ft) from the main entrance.
  • The counter(s) is/are clearly visible from the entrance.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • The counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are moderate to good.
  • The height of the counter(s) is/are 109cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • The counter(s) is/are staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter(s).
• Bar View
  • There is a bar within the foyer.
  • The bar is located at the front of the foyer. The bar is in the form of a kiosk which serves drinks and snacks.
  • The bar is approximately 6m (6yd 1ft) from the main entrance.
  • The bar is clearly visible from the entrance.
  • There is step-free access to the bar.
  • There is a clear unobstructed route to the bar.
  • There are windows, TVs, glazed screens or mirrors behind the bar which could adversely affect the ability of someone to lip read.
  • The bar is placed in front of a background which is patterned.
  • The lighting levels at the bar are moderate to good.
  • The height of the bar is 101cm.
  • There is not a/are not lowered section(s) of the bar.
  • There is not a hearing assistance system at the bar.
  • Takeaway cups are available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Braille menus are not available.
  • Large print menus are not available.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Tickets cannot be purchased from the bar.

You are on Counter (Confectionery). Skip to the next section.

Counter (Confectionery)

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• Counter View
  • The counter is located to the left of the foyer.
  • The counter is approximately 14m (15yd 11in) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 105cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.

You are on Counter (Merchandise). Skip to the next section.

Counter (Merchandise)

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• Counter View
  • The counter is located on the right side of the foyer.
  • The counter is approximately 4m (4yd 1ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • Staff will be able to help with bringing merchandise to anyone unable to get to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 105cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.

You are on Step(s) (Foyer to Beecham Bar and Stairs to the Gallery). Skip to the next section.

Step(s) (Foyer to Beecham Bar and Stairs to the Gallery)

• There is a/are step(s) located to the right of the foyer.
• The step(s) is/are used to access the Beecham Bar and the stairs to the Gallery.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 29cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are low to moderate.

You are on Eating and Drinking (Beecham Bar). Skip to the next section.

Eating and Drinking (Beecham Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground level, ahead from the accessible entrance.
  • There is stepped access to the bar.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 112cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.

You are on Other Floors (Foyer to Upper Circle and Ambassador Bar). Skip to the next section.

Other Floors (Foyer to Upper Circle and Ambassador Bar)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the foyer.
  • The stairs are approximately 2m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Foyer, Upper Circle and Ambassador Lounge.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
  • There is a similar set of stairs on the left side of the foyer which are used to access the Ambassador Bar.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the Stalls and Gallery.

You are on Eating and Drinking (Ambassador Bar). Skip to the next section.

Eating and Drinking (Ambassador Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the left side of the circle seating area.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 53cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is carpet.
  • The lighting levels are low to moderate.

You are on Theatre Seating Area(s) (Circle). Skip to the next section.

Theatre Seating Area(s) (Circle)

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• Access to Seating View
  • The information below describes access to the Circle.
  • The theatre area is located on the ground level.
  • There is step-free access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are light.
  • The width of the door opening is 139cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 132cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to P.
• Theatre Area Information View
  • The information below describes access to the Circle.
  • The type of flooring in the seating area is carpet.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 25cm.
  • The lighting level before and after performances is low to moderate.
  • The nearest accessible toilet is located outside the entry doors to the designated seating on ground level.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) B.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are fixed to the floor.
  • The handrail(s) is/are on the right going up.
  • The width of the ramp/slope is 114cm.
  • The ramp/slope does not bypass the step(s).
  • The lighting level at the ramp/slope before and after performances is low to moderate.
  • The ramp/slope is not clearly illuminated during performances.
  • There is/are 24 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The designated seating area(s) is/are located in Row B.
  • The designated seating area(s) is/are clearly signed.
  • There is ramped/sloped access to the designated seating area(s).
  • There is/are 2 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • There is not sufficient space for an assistance dog to rest next to you.
  • Carers/companions sit either behind or next to the patron.
    There is a kiosk at the upper circle level for snacks and drinks.
    The counter is 99cm high.
• Comments View
  • Steps are not illuminated throughout performances, but staff have torches that they can and will use to guide patrons down/up the stairs.

You are on Eating and Drinking (Circle Bar). Skip to the next section.

Eating and Drinking (Circle Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the upper level of the circle.
  • There is stepped access to the bar.
  • For access there is a single manual door which is permanently held open.
  • The opening width is under 75cm.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 114cm.
  • There is a moveable card machine available for payment.
  • The lighting levels are good.
• Tables and Seating View
  • The surface height of the lowest table is 57cm.
  • The surface height of the highest table is 102cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables and high tables.
  • The type of flooring in this area is wood.
  • The lighting levels are low to moderate.

You are on Ramp(s) / Slope(s) and Step(s) (Box 5 Access). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Box 5 Access)

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• Ramp / Slope View
  • There is a ramp/slope located leading to box 5.
  • The ramp/slope is used to access box 5.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located leading to box 5.
  • The step(s) is/are used to access box 5.
  • There is/are 3 step(s).
  • There is not a/are not handrail(s) at the step(s).

You are on Box Circle. Skip to the next section.

Box Circle

• Boxes may be available for people unable to use assigned seating, and additional wheelchair users.
• This must be arranged/discussed with the venue ahead of time, and is not bookable for this reason.
• The access is via the accessible entrance.
• There is not room for a wheelchair user to manoeuvre, however, furniture can be removed.
• There are chairs without armrests available.
• There are coffee tables which are 46cm high.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead from the accessible entrance.
  • This accessible toilet is approximately 20m (21yd 2ft) from the accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 80cm (2ft 7in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 150cm x 130cm (4ft 11in x 4ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm (3ft 1in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 98cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 94cm (3ft 1in).
  • The contrast between the hand dryer and the wall is high.

You are on Standard Toilet(s) (Circle). Skip to the next section.

Standard Toilet(s) (Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the ground level, ahead from the accessible entrance and to the left of the Beecham Bar.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 22m from the accessible entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • There are similar male toilets at the upper level of the circle with stepped access.
• Toilet Facilities 2 View
  • The female toilet is located on the left hand side of the theatre, at the bottom level of the circle.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • There are similar female toilets at the upper level of the circle with stepped access.
• Comments View
  • Photographs 1 to 5 show the male toilets on the lower level.
  • Photographs 6 to 10 show the male toilets on the upper level.
  • Photographs 11 to 14 show the female toilets on the lower level.
  • Photographs 15 to 20 show the female toilets on the upper level.

You are on Other Floors (Stalls). Skip to the next section.

Other Floors (Stalls)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the foyer.
  • The stairs are approximately 10m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Stalls.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are stalls seating, bars and toilets.

You are on Theatre Seating Area(s) (Stalls). Skip to the next section.

Theatre Seating Area(s) (Stalls)

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• Access to Seating View
  • The information below describes access to the Stalls.
  • The theatre area is located either side of the stalls, at the bottom of the stalls stairs.
  • There is stepped access to the theatre area.
  • The entrance area/door is not clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 97cm.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to ZZ.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Stalls.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 26cm.
  • The lighting level before and after performances is low to moderate.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) A to ZZ.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is ramped/sloped access to the majority of seating.
  • The gradient of the ramp/slope is steep.
  • There are not handrail(s) at the ramp.
  • The width of the ramp/slope is 120cm.
  • The lighting level at the ramp/slope before and after performances is low to moderate.
• Designated Seating Area(s) View
  • There is sufficient space for an assistance dog to rest next to you.
  • The venue will always accommodate assistance dogs.
    This is more easily done so in advance and staff may have to ask patrons to relocate to an area that is more suitable for the assistance dog so they have sufficient space.
    There is a kiosk for snacks and drinks at the rear of the stalls.
    The height of the counter is 99cm.
• Comments View
  • Steps are not illuminated throughout performances, but staff have torches that they can and will use to guide patrons down/up the stairs.

You are on Eating and Drinking (Stalls Bar). Skip to the next section.

Eating and Drinking (Stalls Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the side of the stalls.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 38cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.

You are on Eating and Drinking (Centenary Bar). Skip to the next section.

Eating and Drinking (Centenary Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the rear of the stalls, on the left.
  • There is ramped/sloped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 107cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 43cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Stalls). Skip to the next section.

Standard Toilet(s) (Stalls)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located at the lower level of the stalls, on the left side.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 94cm.
• Toilet Facilities 2 View
  • The female toilet is located on the lower level of the stalls, on the right side.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • There are 5 steps leading up to the toilets once inside the door.
• Comments View
  • There are other similar female toilets at the rear of the stalls as shown in photographs 11 to 13.

You are on Other Floors (Gallery Seating). Skip to the next section.

Other Floors (Gallery Seating)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the right hand side of the theatre.
  • The stairs are approximately 15m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • On all floors there are double doors opened by staff in advance and pinned back.
    If a door is not open, it is to indicate that patrons are not yet able to enter the auditorium.
    .
  • The floors which are accessible by stairs are Phantom Bar and Gallery Seating.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are low to moderate.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the Gallery Seating, Gallery Bar, Phantom Bar and the Gallery Standard Toilets.

You are on Eating and Drinking (Phantom Bar). Skip to the next section.

Eating and Drinking (Phantom Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the side of the Circle.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
  • There is access to the Phantom Bar via the Gallery Staircase.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 55cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables and sofas.
  • The type of flooring in this area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are low to moderate.

You are on Theatre Seating Area(s) (Gallery). Skip to the next section.

Theatre Seating Area(s) (Gallery)

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• Access to Seating View
  • The information below describes access to the Gallery.
  • The theatre area is located on the upper level of the theatre.
  • There is stepped access to the theatre area.
  • The entrance area/door is not clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 147cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows J to L.
• Theatre Area Information View
  • The information below describes access to the Gallery.
  • The type of flooring in the seating area is carpet.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 25cm.
  • The lighting level before and after performances is low to moderate.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 20 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 33cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is a kiosk at the rear of the Gallery.
    The counter is 99cm high.

You are on Eating and Drinking (Gallery Bar). Skip to the next section.

Eating and Drinking (Gallery Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the side of the Gallery.
  • There is stepped access to the bar.
  • For access there is a single manual door which are permanently held open.
  • The door opening width is under 75cm.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the highest table is 102cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables.
  • The type of flooring in this area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Gallery). Skip to the next section.

Standard Toilet(s) (Gallery)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the lower level of the Gallery, on the right side.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • There are additional male toilets on the upper level of the Gallery.
• Toilet Facilities 2 View
  • The female toilet is located at the rear of the Gallery, on the left.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • Additional female toilets are available at the upper level of the Gallery.
• Comments View
  • Photographs 1 to 4 show the male toilets on the lower level.
  • Photographs 5 to 7 show the male toilets on the upper level.
  • Photographs 8 to 10 show the female toilets on the lower level.