You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Palace Theatre Access information page please click here (new tab).
• There is a member of staff available for help and assistance.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: large print on request, Braille on request and audio.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• Bar spaces can be made available during relaxed performances as a place of safety.
  The Circle bar also has a tv to allow the performance to be watched whilst in this space.
  Please contact theatre staff.
  For information on upcoming relaxed performances please click here.
• Audio Described Performances are available for some shows.
  For information on upcoming audio performances please click here.
• BSL Interpreted Performances are available for some shows.
  For information on upcoming BSL interpreted performances please click here.
• Captioned Performances are available.
  For information on upcoming captioned performances please click here.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Palace Theatre is located on the corner of Oxford Street and Whitworth Street.
  • There is on-street standard parking in Whitworth Street and Oxford Street.
    Discounted parking is available at Oxford Street NCP car park, entry to this car park is via Great Bridgwater Street.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Bus stops near to the theatre are located on Oxford Street and Whitworth Street.
  • For more information on bus times please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Manchester Oxford Road.
  • Manchester Oxford Road Station is on the opposite side of the road from the Palace Theatre, approximately 100 metres (2 minute walk) away.
  • For more information on Manchester Oxford Road Station please click here (opens new tab).
• By Tram View
  • The nearest tram stop is St Peter's Square.
  • St Peter's Square tram stop is approximately 0.2 miles (5 minute walk) away.
  • For more information on St Peter's Square tram stop please click here (opens new tab).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• The nearest train station is Manchester Oxford Road.
• The nearest tram station is St Peter's Square.
• The venue does not have its own car park.
• Public parking is available within approximately 200m of the venue.
• The public parking facilities located close to the venue include: NCP Manchester Oxford Street.
• Standard on street parking is available (within approximately 50m of the venue).

You are on Theatre Information. Skip to the next section.

Theatre Information

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• General Information View
  • The theatre is located at the corner of Oxford Street and Whitworth Street.
  • For more information on Palace Theatre Manchester please click here (new tab).
  • The theatre is in a pedestrian area.
• Theatre Information View
  • The designated seating within the theatre is located in the Circle, Row R. There are 4 spaces with carer seats next to the wheelchair positions.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for carers/companions if patrons have a nimbus card with a +1 symbol.
    Discounts are also available to nimbus card holders who are members of the venue's Access Membership Scheme.
    A nimbus card can be used as proof of eligibility to join the scheme.
    Tickets are discounted up to a third and carer tickets are free
    For information on the Access Membership Scheme please click here.
  • Discounts also available to holders of the Nimbus Access Card.
• Facilities for Hearing Impaired Patrons View
  • There is a hearing assistance system available in the theatre(s).
  • There is a/are headset hearing assistance system(s) in the theatre(s).
  • The hearing assistance system does not cover all areas of the theatre(s).
  • There are designated areas for those using infrared loops/hearing assistance kit, and these are available to those who have booked under the access membership scheme.
    The venue cannot guarantee there will be these spaces available to those who need to be moved on the day of the performance as they may have sold out.
  • Whilst the infrared system does not cover all areas of the theatre, the mobile connect system does.
    Mobile connect is available for both audio description and hearing assistance.
  • Some performances are captioned.
  • Captions will be shown on screens either side of the stage.
    Designated seating for captioned performances will usually be in the centre of the stalls however, there may be occasions where this is not the case.
  • Some performances are signed.
  • Designated seating for signed performances on each level will vary based on the production at the time.
• Facilities for Visually Impaired Patrons View
  • Some performances are audio described.
  • Designated areas are at the side of the front stalls for assistance dogs. Water bowls will be provided.
    A designated member of staff will be available to provide assistance.
• Autism Friendly/Relaxed Performances View
  • Relaxed performances are usually available with reduced priced tickets however, not all relaxed performances will have reduced prices. Access concessions will still apply to those who are signed up to the Access Membership scheme.
  • Before the performance, there will be an explanation by someone to introduce everything that could happen.
    Sound levels will be reduced by 20%, and loud noises reduced.
    Lighting in the auditorium will be maintained at 40% throughout the performance.
    Warnings will be given of anything which may cause a shock during the performance.
    Theatre users are allowed to move around as they required, to make themselves more comfortable.
    Television screens in the foyer will relay the performance for anyone who needs to leave the main auditorium.
    Hand driers in toilets can be turned off.
    Some toilets may be designated gender neutral for some performances but this is not guaranteed.

You are on Outside Access (Box Office). Skip to the next section.

Outside Access (Box Office)

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• Entrance View
  • This information is for the entrance located to the left of the box office on Oxford Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'PALACE THEATRE BOX OFFICE'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 98cm from floor level.
  • The door(s) is/are single width.
  • The width of the opening is 94cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The box office is opens 90 minutes before every performance.
    There is no access to the theatre from the box office.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Counter (Box Office). Skip to the next section.

Counter (Box Office)

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• Counter View
  • The counter is located ahead from the box office entrance.
  • The counter is approximately 6m (6yd 1ft) from the box office entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 12/07/2023.
  • The hearing loop was not working at the time of testing.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Outside Access (Main). Skip to the next section.

Outside Access (Main)

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• Entrance View
  • This information is for the entrance located at the front left of the theatre on Oxford Street.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 108cm (3ft 7in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 157cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located immediately after the entrance.
  • The gradient of the ramp/slope is steep.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Lift (Lower Foyer Platform Lift). Skip to the next section.

Lift (Lower Foyer Platform Lift)

• There is a lift for public use.
• The lift is located the right from the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the main entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are lower and upper main foyer levels.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 96cm (3ft 2in).
• The dimensions of the lift are 90cm x 144cm (2ft 11in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

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• Comments View
  • There is a short steep ramp leading into the lift at the lower foyer level.

You are on Step(s) (Lower Foyer). Skip to the next section.

Step(s) (Lower Foyer)

• There is a/are step(s) located ahead from the main entrance.
• The step(s) is/are used to access the upper level of the foyer, bars and circle seating.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are good.
• There is a platform lift to overcome the step(s).

You are on Theatre Foyer. Skip to the next section.

Theatre Foyer

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• Theatre Foyer View
  • The theatre foyer is located at the front of the venue.
  • There is step-free access to the theatre foyer, via lift.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet.
  • There is flooring in the foyer which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Wayfinding signage is available.
  • The nearest seating is located in the Circle.
  • The foyer does play background music.
• Box Office View
  • There is not a/are not box office within the foyer.
• Bar View
  • There is not a bar within the foyer.
  • There is a refreshment kiosk within the foyer serving drinks and snacks. There is LED lighting in the foyer.

You are on Counter (Merchandise). Skip to the next section.

Counter (Merchandise)

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• Counter View
  • The counter is located to the right of the foyer.
  • The counter is approximately 15m (16yd 1ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 92cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Counter (Refreshments). Skip to the next section.

Counter (Refreshments)

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• Counter View
  • The counter is located at rear of the foyer.
  • The counter is approximately 9m (9yd 2ft) from the platform lift.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 107cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 89cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located to the right of the entrance foyer.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 27m (29yd 1ft) from the platform lift.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• There are manual, double doors which are easy to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 117cm x 122cm (3ft 10in x 4ft).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Foyer to Circle). Skip to the next section.

Other Floors (Foyer to Circle)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left from the main entrance.
  • The stairs are approximately 20m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G (main foyer) and 1 (circle foyer).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the steps are 33cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
  • There is similar set of stairs to the right of the foyer.

You are on Eating and Drinking (Circle Bar). Skip to the next section.

Eating and Drinking (Circle Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the first floor (circle level).
  • There is step-free access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus.
  • Depending on the show, tables may be able to be booked in advance. This comes in the form of booking an experience package.
    At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 113cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 107cm.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, sofas and high stools.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are low to moderate.
  • There is a TV screen in the Circle Bar which broadcasts the show live for anyone who has to leave the auditorium.

You are on Counter (Kiosk - Circle). Skip to the next section.

Counter (Kiosk - Circle)

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• Counter View
  • The counter is located on the first floor (circle level), to the right from the lift.
  • The counter is approximately 20m (21yd 2ft) from the lift.
  • Clear signage for the counter is not visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is 99cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Toilet with Adaptations (Circle - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Circle - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the first floor (circle level), to the right from the main lift, behind the circle seating area.
  • This accessible toilet is approximately 29m (31yd 2ft) from the main lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 171cm x 166cm (5ft 7in x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is low.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 97cm.
  • The shelf is not located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 105cm.

You are on Standard Toilet(s) (Circle). Skip to the next section.

Standard Toilet(s) (Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the first floor (circle level), to the right from the lift, behind the circle seating.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main lift.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located on the first floor (circle level), to the right from the lift, behind the circle seating.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 27m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Eating and Drinking (Circle - Hardy's Bar). Skip to the next section.

Eating and Drinking (Circle - Hardy's Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the first floor (circle level), to the left of the circle foyer area.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Depending on the show, tables may be able to be booked in advance. This comes in the form of booking an experience package.
    At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 107cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The surface height of the lowest table is 40cm.
  • The surface height of the highest table is 102cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, long tables, bench seats and high stools.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Circle - Hardy's Bar). Skip to the next section.

Standard Toilet(s) (Circle - Hardy's Bar)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the first floor (circle level), to the left of Hardy's Bar.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the entrance to Hardy's Bar.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located on the first floor (circle level), to the right of Hardy's Bar.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the entrance to Hardy's Bar.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Theatre Seating Area(s) (Circle). Skip to the next section.

Theatre Seating Area(s) (Circle)

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• Access to Seating View
  • The information below describes access to the Circle.
  • The theatre area is located on the first floor (circle level), to the right from the lift.
  • There is step-free access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 151cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to R.
• Theatre Area Information View
  • The information below describes access to the Circle.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 24cm.
  • The lighting level before and after performances is low to moderate.
  • The nearest accessible toilet is located in the circle foyer.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) R.
  • The access to the majority of seating is located to one side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 25 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 21cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The designated seating area(s) is/are located in row R.
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s).
  • There is/are 4 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • Companions/carers sit next to the patron.
  • There is not sufficient space for an assistance dog to rest next to you.
  • The designated seating is to the left and right of the rear row.
• Comments View
  • Steps are not illuminated throughout performances, but staff have torches that they can and will use to guide patrons down/up the stairs.

You are on Standard Toilet(s) (Circle). Skip to the next section.

Standard Toilet(s) (Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located to the left of the Circle seating area.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the Circle entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located to the right of the Circle seating area.
  • There is stepped access to the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the Circle entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.

You are on Other Floors (Foyer to Grand Tier). Skip to the next section.

Other Floors (Foyer to Grand Tier)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right of the foyer.
  • The stairs are approximately 37m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • On the ground floor and second floor there are double doors opened by staff in advance and pinned back. If a door is not open, it is to indicate that patrons are not yet able to enter the auditorium. All floors are accessible via steps/stairs. Floor 1 (circle) and floor 2 (grand tier) are accessible via lift.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Eating and Drinking (Grand Tier Bar). Skip to the next section.

Eating and Drinking (Grand Tier Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the second floor.
  • There is step-free access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • The height of the lowered section at the counter is 77cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 50cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
  • The venue recommends against the use of the grand tier for wheelchair users, unless they are ambulatory or able to walk a few steps to their seats.

You are on Counter (Grand Tier). Skip to the next section.

Counter (Grand Tier)

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• Counter View
  • The counter is located on the second floor, ahead from the lift.
  • The counter is approximately 8m (8yd 2ft) from the lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 109cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are coffee tables and chairs without armrests available.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The venue recommends against the use of the grand tier for wheelchair users, unless they are ambulatory or able to walk a few steps to their seats.

You are on Theatre Seating Area(s) (Grand Tier). Skip to the next section.

Theatre Seating Area(s) (Grand Tier)

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• Access to Seating View
  • The information below describes access to the Grand Tier.
  • The theatre area is located on the second floor, to the right from the lift.
  • There is step-free access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 130cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to N.
• Theatre Area Information View
  • The information below describes access to the Grand Tier.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 11cm.
  • The lighting level before and after performances is low to moderate.
  • The nearest accessible toilet is located in the Circle foyer.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) N.
  • The access to the majority of seating is located to one side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 30 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 29cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted and fixed to the floor.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.
  • The nearest designated seating to this area is located in the Circle.
  • The steps to seating are very steep in the Grand Tier.
    The position of handrails vary from left, right and centre.
    Steps are not illuminated throughout performances, but staff have torches that they can and will use to guide patrons down/up the stairs.
    The venue recommends against the use of the grand tier for wheelchair users, unless they are ambulatory or able to walk a few steps to their seats.

You are on Standard Toilet(s) (Grand Tier). Skip to the next section.

Standard Toilet(s) (Grand Tier)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left of the Grand Tier seating area.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the Grand Tier entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located to the right of the Grand Tier seating area.
  • There is stepped access to the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the Grand Tier entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.

You are on Other Floors (Foyer to Stalls). Skip to the next section.

Other Floors (Foyer to Stalls)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the main foyer.
  • The stairs are approximately 2m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Ground and Stalls.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the steps are 31cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Theatre Seating Area(s) (Stalls). Skip to the next section.

Theatre Seating Area(s) (Stalls)

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• Access to Seating View
  • The information below describes access to the Stalls.
  • The theatre area is located at the rear of the Stalls.
  • There is stepped access to the theatre area.
  • The entrance area/door is not clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 148cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to rows A to W.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is moderate to good.
  • The steps are clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Stalls.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 38cm.
  • The lighting level before and after performances is low to moderate.
  • The nearest accessible toilet is located in the Circle foyer.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) A to W.
  • The access to the majority of seating is located to one side of the seats (against wall) and in the centre of the seats.
  • There is ramped/sloped access to the majority of seating.
  • The gradient of the ramp/slope is steep.
  • There are not handrail(s) at the ramp.
  • The width of the ramp/slope is 110cm.
  • The lighting level at the ramp/slope before and after performances is low to moderate.
  • The ramp/slope is not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • There is sufficient space for an assistance dog to rest next to you.
  • There are 5 seats at each end of row B which have extra room to allow assistance dogs, with the seats in front removed.
    There is designated seating for Blind/Visually Impaired patrons, Patrons who are d/Deaf or Hard of Hearing, and Patrons who need the captions.
    

You are on Standard Toilet(s) (Stalls). Skip to the next section.

Standard Toilet(s) (Stalls)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the left of the stalls area.
  • There is ramped/sloped and stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the entrance to the Stalls.
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located on the left of the stalls seating.
  • There is stepped access to the toilet(s).
  • The standard toilet(s) is/are approximately 22m from the entrance to the Stalls.
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
  • There are additional female and male standard toilets on the right side of the Stalls seating.

You are on Eating and Drinking (Stalls Bar). Skip to the next section.

Eating and Drinking (Stalls Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the right rear of the Stalls seating.
  • There is stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 45cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables and bench seats.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Eating and Drinking (Orchestra Pit Bar). Skip to the next section.

Eating and Drinking (Orchestra Pit Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the rear left of the stalls.
  • There is ramped/sloped and stepped access to the bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • The surface height of the highest table is 112cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables and high stools.
  • The type of flooring in this area is carpet.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Standard Toilet(s) (Orchestra Pit Bar). Skip to the next section.

Standard Toilet(s) (Orchestra Pit Bar)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the rear right of the bar.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Orchestra Pit Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located the rear right of the bar.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Orchestra Pit Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Outside Access (The Stage Door Bar). Skip to the next section.

Outside Access (The Stage Door Bar)

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• Entrance View
  • This information is for the entrance located at the front of the venue on Oxford Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'THE STAGE DOOR BAR'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 137cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 128cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the first entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Step(s) (The Stage Door Bar). Skip to the next section.

Step(s) (The Stage Door Bar)

• There is a/are step(s) located in the middle of the bar.
• The step(s) is/are used to access the bar counter and the upper level of the bar.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (The Stage Door Bar). Skip to the next section.

Eating and Drinking (The Stage Door Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the left of the Theatre Stage Door entrance on Oxford Road.
  • There is stepped access to the bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • At-seat service can be provided before the show and during the interval.
    Ordering for this service is via a weblink.
    The weblink is available through a QR code.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 42cm.
  • The surface height of the highest table is 102cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, sofas, bench seats, stools and high stools.
  • The type of flooring in this area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Standard Toilet(s) (The Stage Door Bar). Skip to the next section.

Standard Toilet(s) (The Stage Door Bar)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located at the rear of the Stage Door Bar.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Stage Door Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located at the rear of the Stage Door bar.
  • There is stepped access to the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Stage Door Bar entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Other Floors (The Stage Door Bar to Theatre). Skip to the next section.

Other Floors (The Stage Door Bar to Theatre)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead from the Stage Door Bar entrance.
  • The stairs are approximately 5m from the Stage Door Bar entrance.
  • The stairs are clearly visible from the entrance.
  • The ground floor door would be opened by staff in advance and pinned back. If a door is not open, it is to indicate that patrons are not yet able to enter the auditorium.
  • The floors which are accessible by stairs are Ground, Stalls and First Floor Circle.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Other Floors (Foyer to The Ambassador Lounge - Left). Skip to the next section.

Other Floors (Foyer to The Ambassador Lounge - Left)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the foyer.
  • The stairs are approximately 25m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are Ground and Ambassador Lounge.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The service(s) on the floors which are not accessible is/are the Ambassador Lounge (left), bar and shared toilet.

You are on Eating and Drinking (The Ambassador Lounge - Left). Skip to the next section.

Eating and Drinking (The Ambassador Lounge - Left)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the left of the main foyer.
  • There is stepped access to the bar.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 56cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables and sofas.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Standard Toilet(s) (The Ambassador Lounge - Left). Skip to the next section.

Standard Toilet(s) (The Ambassador Lounge - Left)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on a landing off the stairs to the Ambassador Lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the foyer.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 75cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Other Floors (Foyer to The Ambassador Lounge - Right). Skip to the next section.

Other Floors (Foyer to The Ambassador Lounge - Right)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right of the foyer.
  • The stairs are approximately 20m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are Ground and Ambassador Bar.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • The lighting levels at the steps are low to moderate.
• Other Information View
  • The service(s) on the floors which are not accessible is/are the Ambassador Lounge (right), bar and shared toilet.

You are on Eating and Drinking (The Ambassador Lounge - Right). Skip to the next section.

Eating and Drinking (The Ambassador Lounge - Right)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the right of the main foyer.
  • There is stepped access to the bar.
  • For access there is a single manual door which is permanently held open.
  • The door opening width is under 75cm.
  • There are 15+ steps to access the lounge from the right hand area where the boxes are.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • The surface height of the lowest table is 60cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Standard Toilet(s) (The Ambassador Lounge - Right). Skip to the next section.

Standard Toilet(s) (The Ambassador Lounge - Right)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located off the stairs leading to the Ambassador Lounge.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the foyer.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.