Access Guide
Overview
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About
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- Services available in the venue include: accessibility equipment for hire.
- There are no toilet facilities.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Aylesbury.
- This station has step-free access.
- The nearest bus station is Aylesbury.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair and a mobility scooter.
- Additional equipment which can be borrowed or hired includes: rollators, and right and left-handed powerchairs.
- View more information on borrowing or hiring equipment (opens new tab).
- There is not a water bowl available for assistance dogs.
- Equipment can be taken to cars if required.
- Equipment is located in a cage by the office, and customers can have training if required.
- Training is given in a secluded area within the car park that is sectioned off for this purpose only, out of view for the client to be confident.
- Aylesbury ShopMobility is also attached to Aylesbury Bus Station and Aylesbury Train Station.
- Equipment can be taken to the bus and train stations for people on arrangement.
- A safeguarding pack is also handed out to visitors on their first visit to the centre.
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Related Access Guides
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- The nearest accessible and standard toilets to Aylesbury ShopMobility can be found in Friars Square Shopping Centre.
- View information on Friars Square Shopping Centre (opens new tab).
- View information on Friars Square Shopping Centre - Multi-Storey Car Park (opens new tab).
Parking
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Car Park
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- The car park is multi-storey.
- The car park surface consists of concrete.
- The height of the restriction barrier is 200cm.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted but have no markings.
- The nearest designated bay is 10m from the Aylesbury ShopMobility entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- Aylesbury ShopMobility has 4 signposted bays for anyone using their services or dropping off/picking up.
- If the bays get full, the venue is able to locate alternative parking.
- Parking is free for ShopMobility users (a Blue Badge is not required).
- Aylesbury ShopMobility is able to offer pick up and drop off with no parking fees.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
Entrance
- This entrance is located at the front of the office.
- The entrance area is clearly signed.
- There is stepped access at the entrance.
- There is one step.
- There are no handrails for the step.
- The step is clearly marked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 10cm.
- There is a bell at a height of 110cm.
- There is a single manual door.
- The door is permanently held open.
- The width of the opening is 78cm.
- The door has a high colour contrast.
- If there is any difficulty entering the office, the bell can be rung and a member of staff will come outside to meet with the customer.
Counter
- The counter is located to the right as you enter.
- The distance from the entrance is 1m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 72cm.
- The counter has windows which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Seating Area
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Location and Access
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- The seating area is located directly ahead as you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to this area.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: coffee tables.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.