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Aylesbury Station

Station Way West, Aylesbury, Buckinghamshire, HP20 1RU

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Access Guide

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COVID-19 Information

Assisted Travel Information

  • If you know you are going to be travelling, please call 03456 005 165 (selecting option 3 then option 3 again), before 22:00 the day before travel, and the assisted travel team will make special arrangements for travel from all stations.
  • If you’re deaf, hard of hearing or speech impaired, use the NGT app and dial 0870 240 9598 and request 03456 005 165 (selecting option 3 then option 3 again).

Opening Times (Ticket Office)

  • Monday Closed.
  • Tuesday Closed.
  • Wednesday Closed.
  • Thursday Closed.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • For up to date parking charges please click here.
    • The car park is located to the left and rear of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 220cm x 350cm (7ft 3in x 11ft 6in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
    • The furthest Blue Badge bay is 28m (30yd 1ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located in front of the car park entrance.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • Blue Badges must be displayed clearly.

Access Point (Car Park)

  • Access Point View
    • This information is for the access point located within the car park.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens towards you (pull).
    • The gate is permanently held open.
  • Ramp/Slope View
    • The ramp/slope is located within the car park leading to the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does not bypass the step(s).

Ticket Barriers - Car Park Access Point

  • The ticket barriers are located directly ahead of the car park access point.
  • The ticket barriers are staffed during peak periods, there is a help point available for other times of the day.
  • The standard barriers open automatically away from you and have a width of 63cm.
  • There is no accessible barrier at this entrance.
  • Assistance can be provided if required.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the station.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Ticket Barriers - Ticket Office

  • The ticket barriers are located directly ahead of the main entrance, through the ticket office.
  • The ticket barriers are staffed during peak periods, there is a help point available for other times of the day.
  • The standard barriers open automatically away from you and have a width of 63cm.
  • The accessible barriers open automatically away from you and have a width of 106cm.
  • The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
  • Assistance can be provided if required.

Station Concourse

  • The station concourse is beyond the ticket barriers in the ticket office.
  • There is a kiosk on the rear wall serving hot and cold food and drinks.
  • There are some seating areas available.
  • The flooring is tiled.
  • The lighting is moderate to good.

Standard Toilet(s) (Station Concourse)

Entrance (Station Concourse to Platform 3)

  • This information is for the entrance located beyond the ticket barriers from the main entrance.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 146cm.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right beyond the main entrance.
  • The ticket office is 3m (3yd 10in) from the main entrance.
  • The train companies operating from within this station are Chiltern Railways.
  • Please click here for access information for Chiltern Railways.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the venue.
  • The taxi rank is 3m (3yd 10in) from the main entrance.
  • Shops and services within the station include 146 Coffee Shop.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are Platforms 1, 2 and 3.
  • The platform(s) accessed by lift is / are Platforms 1, 2 and 3.
  • The platform(s) accessed by ramp / slope is / are Platform 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are Platforms 1, 2, and 3.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are Platform 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are Platforms 1, 2 and 3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 3.
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.

Lift (Platform 3 to Footbridge)

  • There is a lift for public use.
  • The lift is located to the left of the car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 3 to Footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 3m (3yd 10in) from the car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 130cm x 190cm (4ft 3in x 6ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Platforms 1 and 2 to Footbridge)

  • There is a lift for public use.
  • The lift is located on platforms 1 and 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platforms 1 and 2 to Footbridge.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 25m (27yd 1ft) from the platform 3 lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 130cm x 190cm (4ft 3in x 6ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Level Change (Footbridge - Platforms 1, 2 and 3)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Waiting Room / Shelter - Platforms 1 and 2

  • The waiting room/shelter is located on platforms 1 and 2, at the rear of the footbridge.
  • The opening into the shelter is 90cm wide.
  • The bench seating is at a height of 100cm.
  • The lighting in the shelter is low.

Accessible Toilet (Platform 3)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the car park entrance.
    • This accessible toilet is located beyond car park entrance on Platform 3.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office or a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 85cm (2ft 9in).

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.