You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you know you are going to be travelling, please call 03456 005 165 (selecting option 3 then option 3 again), before 22:00 the day before travel, and the assisted travel team will make special arrangements for travel from all stations.
• If you’re deaf, hard of hearing or speech impaired, use the NGT app and dial 0870 240 9598 and request 03456 005 165 (selecting option 3 then option 3 again).

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 06:00 - 19:10.
• Tuesday 06:00 - 19:10.
• Wednesday 06:00 - 19:10.
• Thursday 06:00 - 19:10.
• Friday 06:00 - 19:10.
• Saturday 06:40 - 18:10.
• Sunday 08:10 - 17:40.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • For up to date parking charges please click here.
  • The car park is located to the left and rear of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 220cm x 350cm (7ft 3in x 11ft 6in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
  • The furthest Blue Badge bay is 28m (30yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the car park entrance.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • Blue Badges must be displayed clearly.

You are on Access Point (Car Park). Skip to the next section.

Access Point (Car Park)

Collapse all Expand all

• Access Point View
  • This information is for the access point located within the car park.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
• Ramp/Slope View
  • The ramp/slope is located within the car park leading to the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).

You are on Ticket Barriers - Car Park Access Point. Skip to the next section.

Ticket Barriers - Car Park Access Point

• The ticket barriers are located directly ahead of the car park access point.
• The ticket barriers are staffed during peak periods, there is a help point available for other times of the day.
• The standard barriers open automatically away from you and have a width of 63cm.
• There is no accessible barrier at this entrance.
• Assistance can be provided if required.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Ticket Barriers - Ticket Office. Skip to the next section.

Ticket Barriers - Ticket Office

• The ticket barriers are located directly ahead of the main entrance, through the ticket office.
• The ticket barriers are staffed during peak periods, there is a help point available for other times of the day.
• The standard barriers open automatically away from you and have a width of 63cm.
• The accessible barriers open automatically away from you and have a width of 106cm.
• The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
• Assistance can be provided if required.

You are on Station Concourse. Skip to the next section.

Station Concourse

• The station concourse is beyond the ticket barriers in the ticket office.
• There is a kiosk on the rear wall serving hot and cold food and drinks.
• There are some seating areas available.
• The flooring is tiled.
• The lighting is moderate to good.

You are on Standard Toilet(s) (Station Concourse). Skip to the next section.

Standard Toilet(s) (Station Concourse)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left beyond the main entrance.
  • The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Entrance (Station Concourse to Platform 3). Skip to the next section.

Entrance (Station Concourse to Platform 3)

• This information is for the entrance located beyond the ticket barriers from the main entrance.

Collapse all Expand all

• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 146cm.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located to the right beyond the main entrance.
• The ticket office is 3m (3yd 10in) from the main entrance.
• The train companies operating from within this station are Chiltern Railways.
• Please click here for access information for Chiltern Railways.
• There is a taxi rank at the station.
• The taxi rank is located at the front of the venue.
• The taxi rank is 3m (3yd 10in) from the main entrance.
• Shops and services within the station include 146 Coffee Shop.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) which has/have level access is / are Platforms 1, 2 and 3.
• The platform(s) accessed by lift is / are Platforms 1, 2 and 3.
• The platform(s) accessed by ramp / slope is / are Platform 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are Platforms 1, 2, and 3.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are Platform 3.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are Platforms 1, 2 and 3.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 3.
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please contact a member of staff.

You are on Lift (Platform 3 to Footbridge). Skip to the next section.

Lift (Platform 3 to Footbridge)

• There is a lift for public use.
• The lift is located to the left of the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 3 to Footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 130cm x 190cm (4ft 3in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Platforms 1 and 2 to Footbridge). Skip to the next section.

Lift (Platforms 1 and 2 to Footbridge)

• There is a lift for public use.
• The lift is located on platforms 1 and 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platforms 1 and 2 to Footbridge.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 25m (27yd 1ft) from the platform 3 lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 130cm x 190cm (4ft 3in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Footbridge - Platforms 1, 2 and 3). Skip to the next section.

Level Change (Footbridge - Platforms 1, 2 and 3)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the platforms.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Waiting Room / Shelter - Platforms 1 and 2. Skip to the next section.

Waiting Room / Shelter - Platforms 1 and 2

• The waiting room/shelter is located on platforms 1 and 2, at the rear of the footbridge.
• The opening into the shelter is 90cm wide.
• The bench seating is at a height of 100cm.
• The lighting in the shelter is low.

You are on Accessible Toilet (Platform 3). Skip to the next section.

Accessible Toilet (Platform 3)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the car park entrance.
  • This accessible toilet is located beyond car park entrance on Platform 3.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office or a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

Collapse all Expand all

• Comments View
  • There are wheelchairs available.