You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you know you are going to be travelling, please call 03456 005 165 (selecting option 3 then option 3 again), before 22:00 the day before travel, and the assisted travel team will make special arrangements for travel from all stations.
• If you’re deaf, hard of hearing or speech impaired, use the NGT app and dial 0870 240 9598 and request 03456 005 165 (selecting option 3 then option 3 again).

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Monday 05:10 - 23:50.
• Tuesday 05:10 - 23:50.
• Wednesday 05:10 - 23:50.
• Thursday 05:10 - 23:50.
• Friday 05:10 - 23:50.
• Saturday 06:40 - 12:20.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • For up to date parking charges please click here.
  • The car park is located at the side of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 290cm x 360cm (9ft 6in x 11ft 10in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The furthest Blue Badge bay is 26m (28yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the front of the station.
• Comments View
  • Blue Badges must be clearly displayed and registered at the ticket office.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does not bypass the step(s).

You are on Access Point (Night Entrance). Skip to the next section.

Access Point (Night Entrance)

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• Access Point View
  • This information is for the access point located to the left of the main entrance.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
  • The width of the gap is 115cm.
• Comments View
  • There is an easy slope leading up to the main entrance then levels out towards the night entrance.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Eating and Drinking (One 4 Six Coffee Shop). Skip to the next section.

Eating and Drinking (One 4 Six Coffee Shop)

• The following information is for the café.
• The café is located to the left, beyond the entrance to the station.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Entrance (Ticket Office to Platform). Skip to the next section.

Entrance (Ticket Office to Platform)

• This information is for the entrance located to the left of the waiting area / foyer.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.

You are on Level Change (Platform 1 Approach). Skip to the next section.

Level Change (Platform 1 Approach)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the pathway leading to the platform.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located off the pathway leading to the platform.
• There is/are 7 step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located beyond the main entrance to the right.
• The ticket office is 6m (6yd 1ft) from the main entrance.
• The train companies operating from within this station are Chiltern Railways.
• The train companies that operate within this station include:.
• Please click here for access information for Chiltern Railways.
• There is a taxi rank at the station.
• The taxi rank is located to the right as you exit the station into the car park.
• The taxi rank is 8m (8yd 2ft) from the entrance.
• Shops and services within the station include One 4 Six Coffee Shop.
• All key concourse shops and services have level access.
• There are 1 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are Platform 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are Platform 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are Platform 1.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are Platform 1.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Accessible Toilet (Ticket Office). Skip to the next section.

Accessible Toilet (Ticket Office)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located to the rear of the waiting area / foyer.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 128cm (4ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).

You are on Standard Toilet(s) (Ticket Office). Skip to the next section.

Standard Toilet(s) (Ticket Office)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the waiting area / foyer.
  • The female and male toilets are approximately 12m (13yd 4in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.