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The new name for DisabledGo

Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Market Street.
    • The Blue Badge bays are signposted and have markings which are faded.

Shop

  • Access to the Shop View
    • There is step-free level access into the shop.
    • There are double manual doors.
    • The doors open away from you.
    • The width of the opening is 150cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays.
    • Product displays/containers that may be more difficult for some to reach or open include: high shelving.
    • There is no (or very little) background noise.
    • There is product signage.
    • Some signage is clearly visible with high contrasting colours.
    • Seating available for customers includes: chairs without armrests and high stools.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located straight ahead as you enter.
    • Signage is not provided for the counter.
    • The height of the counter is 118cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 84cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 120cm.
    • The payment machine is moveable.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels were even at the time of the survey.
    • There is also a consultation counter which was surveyed.
    • The counter is located to the right as you enter.
    • Signage is not provided for the counter.
    • The height of the counter is 112cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 88cm.
    • The counter has windows which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 90cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.