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Hale Leys Shopping Centre, Aylesbury, Buckinghamshire, HP20 1ST

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor, to the rear of the soft play area.
    • The toilet with adaptations has a right hand transfer space.
    • Shared step-free standard toilet facilities are located on the ground floor, to the rear of the soft play area.
    • Shared step-free standard toilet facilities are located on the first floor, behind the party room.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

Entrance

  • This entrance is located within Hale Leys Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.

Reception

  • Location View
    • The reception is located to the left as you enter.
    • The distance from the entrance is 1m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 121cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • The flooring is shiny.
    • Lighting levels were even at the time of the survey.
    • There are security barriers with a wider opening which are operated by staff.

Eating and Drinking

  • Location and Access View
    • The café is located on the ground floor, just beyond reception .
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single automatic door.
    • The door opens by sliding.
    • The width of the opening is 87cm.
    • The door has a low colour contrast.
    • The automatic security door is operated by staff at reception.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located straight ahead as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 92cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 93cm.
    • The payment machine is moveable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: countertop.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free and vegetarian.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • The flooring is shiny.
    • Seating available in this area includes: armchairs.
    • Furniture available in this area includes: coffee tables.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Soft Play Area

  • There is step-free level access to this area.
  • There is written text signage on or near the entrance.
  • There is an opening without doors.
  • The width of the opening is 120cm.
  • Services and facilities in this area include: a soft play area, a toilet with adaptations and standard toilets.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • Access throughout may include pillars and moveable physical obstructions.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • Some of the columns have a reflective finish.
  • Seating available in this area includes: chairs without armrests, armchairs and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables and booths.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is provided.
  • The colour, design and typeface of wayfinding signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are some play areas with raised, padded matting.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the ground floor, at the rear of the soft play area.
    • The distance from reception is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 214cm (width) x 238cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 83cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 93cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located in the soft play area.
  • The distance from the entrance is 14m.
  • The most accessible route to the lift has step-free level access.
  • There is an automatic door along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 109cm.
    • The internal dimensions of the lift are 136cm (width) x 160cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.

Stairs

  • The stairs are located to the left as you enter the soft play area.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Role Play Lane Area

  • Role Play Lane is located on the first floor.
  • There is step-free level access to this area.
  • There is no signage on or near the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • Services in this area include: children's activity areas.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • Access throughout may include narrow walkways and moveable physical obstructions.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: benches.
  • Some seating is fixed.
  • Furniture available in this area includes: booths.
  • Some tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is not consistent throughout.
  • Wayfinding signage is not provided.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are a number of activity rooms in the area with lips at the entrances.

Party Room

  • The room is located on the first floor.
  • The distance from the lift is 2m.
  • The most accessible route to the room has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open towards you.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests, armchairs and benches.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.