You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found to the rear centre of the store.
• Baby changing facilities can be found to the rear centre of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located on the right after the first set of doors at the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Alliance Road (Stop Q).
• Alliance Road is served by Transport for London (TfL) bus services 95 and 487.
• The nearest train station is Ealing Broadway.
• For more information on GWR please click here (opens new tab).
• For more information on the Elizabeth Line, please click here (opens a new tab).
• The nearest underground/overground station is Park Royal.
• Park Royal is served by the Piccadilly Line.
• For more information on Transport for London (TfL) Underground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Markings for Blue Badge parking are faded.
• The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 3 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 454cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the far left of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with good colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 102cm.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which are permanently open.
• The width of the opening is 254cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 118cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the far right of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are bollards with good colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 103cm.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is a single automatic door which open by sliding.
• The width of the opening is 144cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the rear left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 205cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are not 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens & Bathrooms). Skip to the next section.

Planning Area (Kitchens & Bathrooms)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead from the main entrance, then to the left towards the centre of the store.
• The counter is approximately 31m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located on the left after the TradePoint entrance.
• The counter is approximately 4m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located on the right, after the first set of doors at the main entrance.
• The counter is approximately 6m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on the right after the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 65cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the rear centre of the store, through the door marked 'Staff Only'.
• This accessible toilet is approximately 94m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 178cm x 256cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 96cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 95cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, a horizontal grab rail on the door and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 85cm.
• The height of the hand dryer is 90cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 92cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located straight ahead after the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which are permanently open.
• The width of the opening is 204cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 262cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with good colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 97cm.