You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found at the rear of the store.
• Female and male standard toilet facilities can be found at the rear of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store to the left.
• There is a collection point available at this store.
• The collection point is located at the front of the store to the left.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Norman Road.
• The nearest train station is Ashford International.
• For more information on Ashford International Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 35m from the main entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac and block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving and a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 190cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store to the right.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 195cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the building on the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 209cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the right of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 210cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found to the left of the building.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 196cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front of the store on the left.
• The counter is approximately 75m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located opposite the checkouts at the front of the store.
• The counter is approximately 25m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 85cm high.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the left of the store.
• The service is approximately 110m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Planning Area (Kitchen and Bathrooms). Skip to the next section.

Planning Area (Kitchen and Bathrooms)

• The planning area is located to the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 77cm.
• The distance between the floor and the highest desk is 99cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located at the rear of the store on the right.
• This accessible toilet is approximately 80m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 147cm x 199cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 68cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a backrest and a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 94cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a vertical rail on the left side of the wash basin, a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, the toilet seat, all grab rails, the toilet roll holder, the internal door and the floor.
• The following have a less clear colour contrast with their surroundings: the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 83cm.
• The height of the hand dryer is 91cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a waste bin with lid, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear of the store.
• This toilet is approximately 75m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store, beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 210cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.