Access Guide
Summary
- This guide was created in July 2023.
- There are no public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the only entrance.
- There is ramped/sloped access at this entrance.
- This entrance has more than one set of double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are not available.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are not available.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located on the left as you enter the store, beyond the checkouts.
- There is a collection point available at this store.
- The collection point is located on the left as you enter the store, beyond the checkouts.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
- Documents/information can be provided in: Braille on request, large print on request and audio on request.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are not available.
Public Transport
- Please click here for opening times and directions to this store.
- There is not a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on the A20 London Road.
- The nearest train station is East Malling.
- For more information on East Malling Station please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked.
- The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
- The car park is free for all users.
- Free parking for all users is limited to 90 minutes.
- Clearly marked parent and child parking bays are.
- There are no Load and Go parking spaces available.
-
Parking
View
- The car park is located in front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
-
Blue Badge Parking
View
- There are 5 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 230cm x 460cm.
- There is a hatched zone on both sides and to the rear.
- The hatched zone is at least 120cm.
-
Access from the Car Park
View
- The entrance is clearly visible from the car park.
- Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park and a marked car park crossing point.
Entrance
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There are bollards with high visual contrast and a visual identification band in front of the entrance.
- The minimum width between the bollards is 109cm.
- A colleague is available at this entrance to assist customers.
- There is ramped/sloped access at this entrance.
- A width of at least 150cm and There is a slope with a slight gradient .
- The slope does not have handrails.
- There are double automatic doors which open away from you.
- The width of the opening is 145cm.
- There is a second set of doors.
- There are double automatic doors which open away from you.
- The width of the opening is 145cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are varied.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is low visual contrast between the shelving and floor in the majority of walkways.
- There is background noise in the shop.
Area (Garden Centre)
- The area is external.
- This area can be found on the left at the far end of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 150cm.
- There is step-free access throughout the area.
- Wayfinding signage is not provided.
- The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
- The majority of aisle widths are 150cm+.
- There is low visual contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Counter (Collections)
- The counter is located on the left as you enter the store, beyond the checkouts.
- The counter is approximately 18m from the entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are low.
- The counter is 96cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located on the right as you enter the store.
- The counter is approximately 10m from the entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- There is an assistance button which is 115cm from the floor.
- The counter does not have a hearing assistance system.
Planning Area (Kitchens and Bathrooms)
- The planning area is located to the rear of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The standard height for desks is 68cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are seats which do not have armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Checkouts
- The checkout area is located on the left as you enter the store.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are moderate to good.
- The store has: staffed checkouts and self-service checkouts.
-
Staffed Checkout(s)
View
- The checkout is 82cm high.
- The checkout for seated users is 65cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 82cm and 150cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Toilet with Adaptations
- There is no accessible toilet in this store.
Standard Toilet
- There is no standard toilet.
Exit
- This information is for the exit located to the left of the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 139cm.
- There is a second set of doors.
- The second set of doors are double automatic doors which open by sliding.
- The width of the opening is 139cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
- There are bollards with high visual contrast and a visual identification band beyond the exit.
- The minimum width between the bollards is 109cm.