You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found towards the rear right of the store, near Lighting.
• Baby changing facilities can be found within the accessible toilet, towards the rear right of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter, beyond the checkouts.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Heathfield Road.
• The nearest train station is Newton-on-Ayr.
• For more information on Newton-on-Ayr Railway Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 270cm x 500cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is concrete.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building, to the left.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 170cm.
• There is a second set of doors.
• There are double manual doors.
• The width of the opening is 151cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 180cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the right of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 146cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located to the rear left of the store.
• There is step-free access to the planning area.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 78cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located towards the rear right of the store, near Lighting.
• This accessible toilet is approximately 64m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 176cm x 196cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 94cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door, a vertical grab rail on the transfer side and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 94cm.
• The height of the hand dryer is 98cm.
• The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a full length mirror.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 92cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter, beyond the checkouts.
• The counter is approximately 35m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the left of the store.
• The counter is approximately 38m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 77cm high.
• There is an assistance button which is 87cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 179cm.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 150cm.
• The second set of doors are double automatic doors.
• The width of the opening is 146cm.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the rear right of the store.
• The counter is approximately 105m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right as you enter.
• There is step-free access to the checkout area.
• The route to the checkout area is not unobstructed.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 147cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.