You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the left from the entrance.
• Baby changing facilities can be found within the accessible toilet, to the left from the entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left from the entrance.
• There is a collection point available at this store.
• The collection point is located to the left from the entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Southam Road.
• The nearest train station is Banbury.
• For more information on Banbury Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 10m from the entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 235cm x 465cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 138cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 176cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 141cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 138cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is not consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left from the entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 157cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

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• Comments View
  • There is a slight slope after the entrance.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 20m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left from the entrance.
• The counter is approximately 10m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Planning Area (Kitchen and Bathrooms). Skip to the next section.

Planning Area (Kitchen and Bathrooms)

• The planning area is located at the rear centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools only.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the rear of the store.
• The service is approximately 60m from the entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left from the entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 110cm high.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 110cm and 150cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the left from the entrance.
• This accessible toilet is approximately 16m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 145cm x 195cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 45cm.
• The toilet has a covered cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 118cm.
• The following grab rails are available: a horizontal grab rail on the door and a diagonal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the internal door, some grab rails and the floor.
• The following have a less clear colour contrast with their surroundings: the dropdown rail, the toilet seat, the hand dryer, some grab rails and the toilet roll holder.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 70cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 115cm.
• The height of the hand dryer is 92cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 104cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left from the entrance.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 151cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 149cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.