You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found beyond the main entrance to the right next to garden centre entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located collections counter.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.
• British Sign Language interpreters can be provided on request.
• Irish Sign Language interpreters can be provided on request.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Caernarfon Road - B&Q Bus Stop.
• The nearest train station is Bangor.
• For more information on train services and timetables please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
• The car park is free for all users.
• Parent and Child bays are clearly marked.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the venues.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 470cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush tactile paving.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 143cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 150cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found beyond the main entrance to the right.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 182cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area. Skip to the next section.

Planning Area

• The planning area is located at the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are varied.
• The distance between the floor and the lowest desk is 75cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located beyond the main entrance to the right.
• The counter is approximately 20m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are varied.
• The counter is 96cm high.
• The counter for seated users is 96cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• There is an assistance button which is 82cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located beyond the main entrance to the left adjacent to the checkouts.
• The counter is approximately 28m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are varied.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 108cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located beyond the main entrance to the left.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are varied.
• The store has: a staffed checkout.

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• Staffed Checkout(s) View
  • The checkout is 106cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located beyond the main entrance to the left.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are varied.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 100cm high.
  • The checkout for seated users is 64cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 64cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located beyond the main entrance to the right.
• This accessible toilet is approximately 29m from the main entrance.
• There is step-free access into the accessible toilet.
• There is tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a low colour contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 180cm x 162cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 104cm (from the side of the toilet pan to the wall).
• There is a push button flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 92cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical rail on the left side of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the hand dryer, all grab rails, the toilet seat, the toilet roll holder, the dropdown rail and the internal door.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 81cm.
• The wash basin tap type is twist turn mixer.
• The height of the soap dispenser is 93cm.
• The height of the hand dryer is 109cm.
• The cubicle also has: a full length mirror, a waste bin with lid and a sanitary bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the rear of the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open away from you.
• The width of the opening is 140cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open away from you.
• The width of the opening is 140cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.