You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found in the TradePoint area.
• Left hand transfer accessible toilet facilities can be found in the main B&Q store.
• Baby changing facilities can be found within the toilet facilities in the main store and in the TradePoint area.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the rear of the store.
• There is a collection point available at this store.
• The collection point is located at the rear of the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Polo Fields Way.
• The nearest train station is St. Johns
• For more information on Southern Railway services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are available.

Collapse all Expand all

• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac and block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 235cm x 460cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.

You are on Approach (From Blue Badge Bays). Skip to the next section.

Approach (From Blue Badge Bays)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 210cm and are 90cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the right hand side of the entrance lobby.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which opens away from you.
• The width of the opening is 190cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 152cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 173cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 240cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the left hand side of the main store.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre Internal). Skip to the next section.

Area (Garden Centre Internal)

• The area is internal.
• This area can be found to the left as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 215cm.
• There is step-free access throughout the area.
• The lighting levels in this area are low.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Garden Centre External). Skip to the next section.

Area (Garden Centre External)

• The area is external.
• This area can be found to the left as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 215cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Builders Yard within TradePoint). Skip to the next section.

Area (Builders Yard within TradePoint)

• The area is internal and external.
• This area can be found to the right as you enter the TradePoint entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 260cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located In the centre left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 72cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead as you enter the store.
• The counter is approximately 20m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the rear centre of the store.
• The counter is approximately 70m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is 100cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has no clear knee recess.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting Main Store). Skip to the next section.

Service (Timber Cutting Main Store)

• The service is located to the rear right of the store.
• The service is approximately 100m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Service (Timber Cutting Trade Point). Skip to the next section.

Service (Timber Cutting Trade Point)

• The service is located at the rear of the TradePoint area.
• The service is approximately 60m from the main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 108cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (Main Store Pay and Returns). Skip to the next section.

Checkouts (Main Store Pay and Returns)

• The checkout area is located to the right as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to the left as you enter the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 107cm high.
  • The checkout for seated users is 94cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet (Left Hand Transfer Main Store). Skip to the next section.

Accessible Toilet (Left Hand Transfer Main Store)

• This accessible toilet is located to the rear left of the store.
• This accessible toilet is approximately 85m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 150cm x 220cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 84cm (from the side of the toilet pan to the wall).
• There is a lever flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 48cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, all grab rails, the floor, the internal door, the hand dryer and the toilet roll holder.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 95cm.
• The coat hooks for standing users are at the recommended height.
• The cubicle also has: a full length mirror and a waste bin without lid.

You are on Accessible Toilet (Right Hand Transfer TradePoint). Skip to the next section.

Accessible Toilet (Right Hand Transfer TradePoint)

• This accessible toilet is located to the rear right of the TradePoint area.
• This accessible toilet is approximately 60m from the TradePoint entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a medium colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 165cm x 220cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 102cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 98cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the floor, the dropdown rail and the toilet seat.
• The following have a less clear colour contrast with their surroundings: the hand dryer, the internal door and the toilet roll holder.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 90cm.
• The height of the hand dryer is 97cm.
• There is not a shelf.
• The cubicle also has: a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have a full length mirror and coat hooks.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 90cm.

You are on Standard Toilet (Main Store). Skip to the next section.

Standard Toilet (Main Store)

• This toilet is located to the rear left of the branch.
• This toilet is approximately 85m from the main entrance.
• There is step-free access into the toilet.
• There is pictorial and written text signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The colour contrast between the external toilet door and wall is low for both female and male.
• There is an ambulant cubicle available with a vertical grab rail on the left and horizontal grab rails on both sides.
• The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
• The wash basin tap type is lever mixer.

You are on Standard Toilet (TradePoint). Skip to the next section.

Standard Toilet (TradePoint)

• This toilet is located to the rear of the TradePoint area.
• This toilet is approximately 60m from the main entrance.
• There is step-free access into the toilet.
• There is written text signage on or near the toilet door.
• The shared standard toilet was surveyed.
• The colour contrast between the external toilet door and wall is medium for both female and male.
• The wash basin tap type is lever.
• Lighting levels are low in the cubicle.

You are on Parent and Baby Room / Breastfeeding Room (Main Store). Skip to the next section.

Parent and Baby Room / Breastfeeding Room (Main Store)

• This parent and baby room is located to the rear left of the store.
• This parent and baby room is approximately 85m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is lever mixer.
• Waste bins include: a nappy bin.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open away from you.
• The width of the opening is 175cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.