You are on Summary. Skip to the next section.

Summary

• This guide was created in June 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the left as you enter, beyond the checkouts, near Workwear.
• Left hand transfer accessible toilet facilities can be found to the rear right of the store, near Lighting.
• Female and male standard toilet facilities can be found to the left as you enter, beyond the checkouts, near Workwear and to the rear right of the store, near Lighting.
• Baby changing facilities can be found within the accessible toilets to the left as you enter, beyond the checkouts, near Workwear and to the rear right of the store, near Lighting.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left as you enter.
• There is a home delivery service from this store.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: Braille on request, large print on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Airport Road West.
• The nearest train station is Holywood.
• For more information on Holywood Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 255cm x 510cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 118cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store, to the right.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 248cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 204cm.
• There are security barriers and fixed barriers immediately beyond the entrance.

You are on Approach (TradePoint Entrance). Skip to the next section.

Approach (TradePoint Entrance)

• The surface of the approach is concrete and tarmac and block paving.
• There are bollards on the approach which have a minimum width of 150cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the building, to the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 187cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is a mixture of seating with and without armrests throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the right of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 167cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found to the left of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 222cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left as you enter via the main entrance.
• The counter is approximately 5m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the centre of the store.
• The counter is approximately 50m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 110cm from the floor.
• The counter does not have a hearing assistance system.
• There are high stools at the counter.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear left of the store.
• The counter is approximately 155m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 101cm high.
• There is an assistance button which is 117cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right as you enter via the TradePoint entrance.
• The counter is approximately 5m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 92cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located towards the rear left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 101cm.
• The standard height for desks is 101cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store, to the left as you enter via the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 146cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Front - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Front - Right Hand Transfer)

• This accessible toilet is located to the left as you enter, beyond the checkouts, near Workwear.
• This accessible toilet is approximately 100m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 182cm x 266cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 114cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 107cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, the floor, the internal door, all grab rails and the hand dryer.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 76cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 110cm.
• The height of the hand dryer is 112cm.
• There is a shelf located where it is reachable.
• The shelf is not positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The cubicle also has: a full length mirror, a waste bin with lid and a sanitary bin.
• The cubicle does not have coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 81cm.
• Comments View
  • The soap dispenser is located at an additional sink which cannot be reached from the toilet.
  • The additional sink is 81cm high and is sensor operated.

You are on Accessible Toilet (Rear - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Rear - Left Hand Transfer)

• This accessible toilet is located to the rear right of the store, near Lighting.
• This accessible toilet is approximately 80m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 200cm x 250cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 108cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and a vertical rail on the left side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, all grab rails, the floor, the internal door and the hand dryer.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 77cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 99cm.
• The height of the hand dryer is 108cm.
• There is not a shelf.
• The cubicle also has: a full length mirror and a sanitary bin.
• The cubicle does not have coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 100cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the left as you enter, beyond the checkouts, in Workwear.
• This toilet is approximately 100m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is sensor.

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• Comments View
  • There are further female and male toilets to the rear left of the store near Lighting (photographs 11 to 21).

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left beyond the checkouts.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which opens by sliding.
• The width of the opening is 194cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 250cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.