You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a designated safe place which can be used by people who may feel scared or at risk.
• The safe place can be found by asking staff for access to the designated space in the staff area.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Baby changing facilities can be found by asking staff for access to the designated facility in the staff area.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located on the right after the main entrance.
• There is a collection point available at this store.
• The collection point is located on the right after the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Lower Road for Belvedere Station.
• The nearest train station is Belvedere.
• For more information on Southeastern Railway please click here (opens new tab).
• The nearest underground/overground station is Abbey Wood.
• For more information on London Underground please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 18m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked and signed parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 234cm x 474cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 343cm and are 90cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the centre of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which opens away from you.
• The width of the opening is 199cm.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 198cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the right of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with poor colour contrast and no visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 192cm.
• There is a second set of doors.
• There is a single automatic door which are permanently open.
• The width of the opening is 191cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the front left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 208cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is good colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is external.
• This area can be found to the mid left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 205cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is good colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens & Bathrooms). Skip to the next section.

Planning Area (Kitchens & Bathrooms)

• The planning area is located to the middle of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 81cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located on the right after the main entrance.
• The counter is approximately 6m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located straight ahead from the main entrance, on the right.
• The counter is approximately 12m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 86cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear right of the store.
• The service is approximately 107m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located on the right after the TradePoint entrance.
• The counter is approximately 3m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 92cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the front right of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 83cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 88cm and 148cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the front right of the store.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which are permanently open.
• The width of the opening is 182cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open towards you.
• The width of the opening is 196cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.