You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the Main entrance at the left front of the store.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter and the paint mixing counter.
• Accessible toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Bob Hardisty Drive near Morrisons.
• The nearest train station is Bishop Auckland.
• For more information on Northern rail services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
• The car park is free for all users.
• Blue Badge Bay users must display valid Blue Badge.
• Free parking for all users is limited to 3 hours.
• Clearly signed parent and child parking bays are.
• There are Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located directly in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
  • Load and Go spaces are also signed as Parent and child bays.
• Blue Badge Parking View
  • There are 5 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (from Car Park). Skip to the next section.

Approach (from Car Park)

• The surface of the approach is tarmac and concrete.
• There is a slope with a slight gradient on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located to the left of the store front.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• There are double automatic doors which opens away from you.
• The width of the opening is 150cm.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 141cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 148cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the right hand side of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 162cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There may be background noise in the area.

Collapse all Expand all

• Comments View
  • There is a second entrance/exit to and from the garden centre. This is further along on the right side of the store after entrance. This is an automatic door that is 150cm wide.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located in the centre of the store at the rear.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the left as you enter the store.
• The counter is approximately 40m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 110cm high.
• There is not sufficient space to write or sign documents on the counter.
• There is an assistance button which is 115cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

Collapse all Expand all

• Comments View
  • There is an assistance call button at the desk at a height of 115cm.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 15m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

Collapse all Expand all

• Comments View
  • Customers will need QR code or order number and photo ID or card used for payment. Collections can be made at any staffed checkouts.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right hand as you enter the store. Close to the interior Garden Centre.
• The counter is approximately 44m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 100cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located directly ahead as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 95cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 130cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the right hand centre of the store.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• The minimum width between the barriers is 178cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 160cm.
• There is a second set of doors.
• The second set of doors are double automatic doors.
• The width of the opening is 158cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

Collapse all Expand all

• Comments View
  • There is a slight slope after exit leading to car park (same as entrance).