You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Pokesdown.
  • This station does not have step-free access.
  • The nearest step-free train station is Bournemouth Station.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance.
  • There are 2 other entrances.
  • 2 of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include permanent physical obstructions.
  • The ground and upper ground floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is not available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear left of the store on the upper ground floor.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located at the rear left of the store on the upper ground floor.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.

You are on Parking (Ground Floor). Skip to the next section.

Parking (Ground Floor)

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located off Hamblin Way.
  • The name of the car park is Castlepoint shopping centre.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Parking (Upper Ground Floor). Skip to the next section.

Parking (Upper Ground Floor)

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located off Hamblin Way.
  • The name of the car park is Castlepoint shopping centre.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance (Ground Floor). Skip to the next section.

Entrance (Ground Floor)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 228cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 185cm.

You are on Entrance (Trade Point - Ground Floor). Skip to the next section.

Entrance (Trade Point - Ground Floor)

• This entrance is located at the front of the store on the ground floor.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 217cm.
• The doors have a medium colour contrast.
• There are security barriers at the entrance.

You are on Entrance (Upper Ground Floor). Skip to the next section.

Entrance (Upper Ground Floor)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 236cm.
• The doors have a medium colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 188cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by pillars, product displays and store equipment.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from the Collections Counter.
• Lighting levels vary due to the size of the space.

You are on Counter (Trade Point - Ground Floor). Skip to the next section.

Counter (Trade Point - Ground Floor)

• The counter is located on the right as you enter the store through the Trade Point entrance.
• The distance from the Trade Point entrance is 10m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 92cm.
• There is a lowered section at the counter, but it was obstructed at the time of the survey.
• The height of the lowered section is 72cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 105cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Timber Cutting - Ground Floor). Skip to the next section.

Counter (Timber Cutting - Ground Floor)

• The counter is located at the rear of the store on the ground floor.
• The distance from the ground floor entrance is 76m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a push pad to the left of the counter if you need assistance and the counter is unattended.
• The push pad is at a height of 114cm.

You are on Counter (Collections - Ground Floor). Skip to the next section.

Counter (Collections - Ground Floor)

• The counter is located on the ground floor of the store to the right after entering.
• The distance from the ground entrance is 26m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 75cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a push pad to the right of the counter if you need assistance and the counter is unattended.
• The push pad is at a height of 83cm.

You are on Staffed Checkouts (Ground Floor). Skip to the next section.

Staffed Checkouts (Ground Floor)

• The staffed checkout area is located on the right as you enter the store on the ground floor.
• The store has a payment counter.
• There is step-free level access to the staffed checkout area.

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• Payment Counter View
  • The payment counter surveyed is located on the left of the ground floor checkouts.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 83cm.
  • The card payment machine is at a height of 88cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were low at the time of the survey.

You are on Self-Service Checkouts. (Ground Floor). Skip to the next section.

Self-Service Checkouts. (Ground Floor)

• The self-service checkout area is located on the right as you enter the store on the ground floor.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 117cm to 148cm from the floor.
  • The height of the scanner is 117cm.
  • The height of the loading area is 66cm.
  • The height of the packing area is 83cm.
  • The card payment machine is at a height of 120cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Exit (Ground Floor). Skip to the next section.

Exit (Ground Floor)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 193cm.
• The doors have a low colour contrast.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located halfway down the right-hand side of the store upon entry.
• The distance from the lower ground entrance is 118m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The lower and upper ground floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1800kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 129cm.
  • The internal dimensions of the lift are 154cm (width) x 235cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were low at the time of the survey.

You are on Travelators. Skip to the next section.

Travelators

• The travelators surveyed are located on the left as you enter the store through either entrance.
• The ground and upper ground floors can be accessed by travelator.
• The foot (start) and head (end) of the travelators are not clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Shop Floor (Upper Ground Floor). Skip to the next section.

Shop Floor (Upper Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some of the aisles are obstructed by product displays and store equipment.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Counter (Paint Mixing - Upper Ground Floor). Skip to the next section.

Counter (Paint Mixing - Upper Ground Floor)

• The counter is located on the upper ground floor in the middle of the paint area.
• The distance from the upper ground entrance is 58m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to the size of the space.
• There is a push pad to the right of the counter if you need assistance and the counter is unattended.
• The push pad is at a height of 114cm.

You are on Staffed Checkouts (Upper Ground Floor). Skip to the next section.

Staffed Checkouts (Upper Ground Floor)

• The staffed checkout area is located on the right as you enter the store on the upper ground floor.
• The store has standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 102cm.
  • The height of the packing area is 96cm.
  • The card payment machine is at a height of 103cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.

You are on Self-Service Checkouts. (Upper Ground Floor). Skip to the next section.

Self-Service Checkouts. (Upper Ground Floor)

• The self-service checkout area is located on the right as you enter the store on the upper ground floor.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket and trolley combined shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket and trolley shop touchscreen.
  • The height of the touchscreen display ranges from 112cm to 154cm from the floor.
  • The height of the scanner is 117cm.
  • The height of the loading area is 68cm.
  • The height of the packing area is 85cm.
  • The card payment machine is at a height of 113cm.
  • The payment machine is moveable.
  • Assistance is available at the self-serve checkouts.

You are on Exit (Upper Ground Floor). Skip to the next section.

Exit (Upper Ground Floor)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 210cm.
• The doors have a medium colour contrast.

You are on Toilet with Adaptations (Upper Ground). Skip to the next section.

Toilet with Adaptations (Upper Ground)

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• Location View
  • The toilet surveyed is located at the rear left of the store on the upper ground floor.
  • The distance from the entrance is 88m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 82cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 211cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 122cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • There is a vertical grab rail on the right side of the wash basin.
  • The wash basin grab rail has a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 97cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 96cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.