You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the upper ground floor entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the rear left of the store after you enter via the upper ground floor entrance.
• Female and male standard toilet facilities can be found to the rear left of the store after you enter via the upper ground floor entrance.
• Baby changing facilities can be found within the accessible toilet, to the rear left of the store after you enter via the upper ground floor entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right after you enter the store via the main ground floor entrance.
• There is a collection point available at this store.
• The collection point is located to the right after you enter the store via the main ground floor entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Woodbury Avenue.
• The nearest train station is Pokesdown.
• For more information on Pokesdown Station please click here (opens new tab).

You are on Parking (Upper Ground Floor). Skip to the next section.

Parking (Upper Ground Floor)

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 7m from the upper ground floor entrance.
• The car park is free for all users.
• Free parking for all users is limited to 4 hours.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store on Hamblin Way, on the upper parking level.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
  • There is an additional car park for visitors.
  • There is a car park on the ground floor level.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 220cm x 478cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Parking (Ground Floor). Skip to the next section.

Parking (Ground Floor)

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 6m from the ground floor entrance.
• The car park is free for all users.
• Free parking for all users is limited to 4 hours.
• Clearly marked and signed parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store on Hamblin Way, on the lower parking level.
  • The car park type is underground.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 221cm x 465cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach (Upper Ground Floor Entrance). Skip to the next section.

Approach (Upper Ground Floor Entrance)

• The surface of the approach is tarmac and stone/concrete tiles.
• There are bollards on the approach which have a minimum width of 127cm and are 100cm high.
• The bollards do not contrast visually with the tarmac.
• There is step-free access on approach.

You are on Entrance (Upper Ground Floor). Skip to the next section.

Entrance (Upper Ground Floor)

• This information is for the entrance located at the front of the store on the upper parking level.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 247cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 237cm.
• There are security barriers immediately beyond the entrance.

You are on Exit (Ground Floor). Skip to the next section.

Exit (Ground Floor)

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 195cm.
• There are bollards with low colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 140cm.

You are on Exit (Upper Ground Floor). Skip to the next section.

Exit (Upper Ground Floor)

• This information is for the exit located beyond the checkouts.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 232cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 244cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with low colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 127cm.

You are on Approach (Ground Floor Entrance). Skip to the next section.

Approach (Ground Floor Entrance)

• The surface of the approach is concrete and tarmac.
• There are bollards on the approach which have a minimum width of 140cm and are 100cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Ground Floor). Skip to the next section.

Entrance (Ground Floor)

• This information is for the entrance located to the front of the store on the lower parking level.
• The entrance area/door is clearly signed.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 228cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint Ground Floor). Skip to the next section.

Entrance (TradePoint Ground Floor)

• This information is for the entrance located to the right of the ground floor entrance on the lower parking level.
• The entrance area/door is clearly signed.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 216cm.
• There are security barriers immediately beyond the entrance.

You are on Shop (Shop - Ground and Upper Ground Floors). Skip to the next section.

Shop (Shop - Ground and Upper Ground Floors)

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Upper Ground Floor - Garden Centre). Skip to the next section.

Area (Upper Ground Floor - Garden Centre)

• The area is internal and external.
• This area can be found to the right after you enter the store via upper ground floor entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 239cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There is a second set of double automatic doors beyond the first set which open by sliding.
  • The width of the door opening is 191cm.

You are on Area (Ground Floor - Building Yard). Skip to the next section.

Area (Ground Floor - Building Yard)

• The area is internal.
• This area can be found in the TradePoint area, to the right after you enter the store via ground floor entrance.
• There are double automatic doors which is permanently held open to access this area from the shop.
• The width of the door opening is 282cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Planning Area (Upper Ground Floor - Kitchens and Bathrooms). Skip to the next section.

Planning Area (Upper Ground Floor - Kitchens and Bathrooms)

• The planning area is located on the upper ground floor, to the rear right after you enter the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Ground Floor - Collections). Skip to the next section.

Counter (Ground Floor - Collections)

• The counter is located to the right after you enter the store via the ground floor entrance.
• The counter is approximately 18m from the ground floor entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Ground Floor - TradePoint). Skip to the next section.

Counter (Ground Floor - TradePoint)

• The counter is located on the ground floor, to the left and right after you enter the store via the TradePoint entrance.
• The counter is approximately 4m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 92cm high.
• The counter for seated users is 72cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Upper Ground Floor - Paint Mixing). Skip to the next section.

Counter (Upper Ground Floor - Paint Mixing)

• The counter is located on the upper ground floor, to the right, in the centre of the store after you enter.
• The counter is approximately 52m from the upper ground floor entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Ground Floor - Timber Cutting). Skip to the next section.

Service (Ground Floor - Timber Cutting)

• The service is located in the Building Yard / TradePoint area, to the right after you enter via the ground floor entrance.
• The service is approximately 98m from the ground floor entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (Ground Floor). Skip to the next section.

Checkouts (Ground Floor)

• The checkout area is located to the right after you enter the store via the ground floor entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 131cm and 148cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (Upper Ground Floor). Skip to the next section.

Checkouts (Upper Ground Floor)

• The checkout area is located on the upper ground floor, to the rear right after you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 97cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 136cm and 155cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the rear of store and is not clearly visible from the entrance or signed.
• The lift is approximately 91m from the upper ground floor entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, UG.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 129cm.
• The dimensions of the lift are 155cm x 244cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lighting levels in the lift are good.
• There are similar lifts available.

You are on Other Floors. Skip to the next section.

Other Floors

• Travelators can be used to access other floors.

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• Travelator(s) View
  • The travelator is located to the left after you enter the store on either the ground or upper ground floor.
  • The travelators go both up and down.
  • The floors which are accessible by travelator are G, UG.
  • The foot and head of the travelator are not clearly marked.
  • There is a bollard at the head of the travelator.
  • The lighting levels here are moderate to good.
• Comments View
  • The width between the barriers at the head of the travelator is 68cm.

You are on Accessible Toilet (Upper Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Upper Ground Floor - Right Hand Transfer)

• This accessible toilet is located to the rear left of the store after you enter via the upper ground floor entrance.
• This accessible toilet is approximately 88m from the upper ground floor entrance.
• There is step-free access into the accessible toilet.
• There is Braille and pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 83cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 147cm x 210cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 83cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 123cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, a vertical rail on the right side of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the floor, the dropdown rail, the internal door, all grab rails, the hand dryer and the toilet roll holder.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is twist turn mixer.
• The height of the soap dispenser is 96cm.
• The height of the hand dryer is 106cm.
• There is not a shelf.
• The cubicle also has: a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a fixed baby change table available at a height of 95cm.

You are on Standard Toilet (Upper Ground Floor). Skip to the next section.

Standard Toilet (Upper Ground Floor)

• This toilet is located to the rear left of the store after you enter via the upper ground floor entrance.
• This toilet is approximately 88m from the upper ground floor entrance.
• There is step-free access into the toilet.
• There is Braille and pictorial signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.