You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the right of the store as you enter.
• Baby changing facilities can be found within the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right after store entrance.
• There is a collection point available at this store.
• The collection point is located to the right after store entrance.
• The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest train station is Braintree Freeport.
• For more information on Greater Anglia train services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 20m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 3 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 150cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 145cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is not unobstructed.
• There is low colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the right as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 151cm.
• There is step-free access throughout the majority of the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are not 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

Collapse all Expand all

• Comments View
  • There is a similar set of doors to the Garden Centre located to the left of the ones surveyed.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located at the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are varied.
• The distance between the floor and the lowest desk is 75cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the left as you enter the store.
• The counter is approximately 12m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users has no clear knee recess.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the right as you enter the store.
• The counter is approximately 20m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 100cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Checkouts (Main Store). Skip to the next section.

Checkouts (Main Store)

• The checkout area is located ahead as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the far right hand side of the store.
• This accessible toilet is approximately 35m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a low colour contrast.
• The width of the accessible toilet door opening is 79cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 150cm x 220cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
• There is a lever flush on the right transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 46cm.
• The toilet has a fixed horizontal rail without a padded backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 118cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical rail on the left side of the wash basin and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, the floor, all grab rails, the towel dispenser and the internal door.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the toilet roll holder.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 75cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 95cm.
• The height of the hand dryer is 110cm.
• There is not a shelf.
• The cubicle also has: a waste bin without lid and a sanitary bin.
• The cubicle does not have a mirror and coat hooks.

Collapse all Expand all

• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 83cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located behind the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 144cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 144cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.