You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found to the right from the entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left from the entrance.
• There is a collection point available at this store.
• The collection point is located to the left from the entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Kingsway.
• The nearest train station is Bridgend.
• For more information on Bridgend Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 5m from the entrance.
• Parking charges apply after a limited time.
• There is a £2 charge if parked between 2.5 - 4.5 hours.
• Free parking for all users is limited to 2.5 hours between the hours of 05:00 - 23:00.
• Clearly marked and signed parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • This car park has a maximum vehicle height restriction of 300cm.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 3 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 335cm x 485cm.
  • There is no hatched zone.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
• Paying View
  • There are clear to read payment terms signs which do not state if charges apply to Blue Badge holders.
  • Payment signs are located throughout the car park.
  • Payment for parking charges is made over the phone and via an app/online.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 140cm and are 91cm high.
• The bollards contrast visually with the tarmac.
• There is ramped/sloped access on approach.
• A width of at least 150cm and There is a slope with a slight gradient on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 145cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 145cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 141cm.

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• Comments View
  • The Wanzl security gates are 141cm wide.
  • The security barriers are wider than 150cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear right of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 150cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There may be background noise in the area.

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• Comments View
  • There is a slight easy slope after the entrance.
  • There is a second similar entrance to the Garden Centre.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located at the rear left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 78cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 28m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the left from the entrance.
• The counter is approximately 20m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left from the entrance.
• The counter is approximately 15m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the rear of the store.
• The service is approximately 35m from the entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left from the entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 103cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 111cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the right from the entrance.
• This accessible toilet is approximately 22m from the entrance.
• There is step-free access into the accessible toilet.
• There is no signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a twist lock.
• A key is required for the accessible toilet.
• The key can be obtained from the collections counter.
• The dimensions of the cubicle are 146cm x 177cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 83cm (from the side of the toilet pan to the wall).
• There is a lever flush on the non transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 40cm.
• The toilet has a backrest and a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 107cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, a horizontal grab rail on the door and a vertical grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is push.
• The height of the soap dispenser is 116cm.
• The height of the hand dryer is 91cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left from the entrance.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 151cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 131cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with poor colour contrast and no visual identification band beyond the exit.
• The minimum width between the bollards is 130cm.