You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area, then to the right.
• Ambulant toilet facilities can be found within the standard toilets, straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area.
• Female and male standard toilet facilities can be found straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store.
• Baby changing facilities can be found straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area, then to the right.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the lefthand side of the store, towards the rear.
• There is a collection point available at this store.
• The collection point is located at the lefthand side of the store, towards the rear.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is available at the store.
• The assistance dog toilet or toileting area can be found the grassy area in the centre of the car park.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Jane Murray Way.
• The nearest train station is Burgess Hill.
• For more information on Southern Rail trains please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 210cm x 580cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 230cm and are 83cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the right hand side of the store front.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 202cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 155cm.
• There are automatic swing gates immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the right side of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 230cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located ahead from the main entrance, towards the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 77cm.
• The distance between the floor and the highest desk is 80cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead then on the left from the main entrance.
• The counter is approximately 10m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 83cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the lefthand side of the store, towards the rear.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 117cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located at the far left of the store, towards the front, by the checkouts.
• The counter is approximately 60m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the far left corner of the store, towards the rear.
• The service is approximately 60m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area, then to the right.
• This parent and baby room is approximately 40m from the main entrance.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is push.
• Waste bins include: a nappy bin.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area, then to the right.
• This accessible toilet is approximately 40m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 85cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 151cm x 225cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 84cm (from the side of the toilet pan to the wall).
• There is a lever flush on the non transfer side.
• The height of the toilet seat above floor level is 49cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 132cm.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, the dropdown rail, the toilet roll holder, all grab rails, the hand dryer and the floor.
• The following have a less clear visual contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 107cm.
• The height of the hand dryer is 102cm.
• There is not a shelf.
• The cubicle also has: a full length mirror and a sanitary bin.
• The cubicle does not have coat hooks.

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• Comments View
  • There is an outer door to the toilet area in addition to the Accessible Toilet door.
  • The door to the toilet area opens towards you (pull), and may be difficult to open.
  • The opening width of this door is 84cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located straight ahead from the main entrance, with a slight right after the central aisle, to the back of the store, through the doors to the toilet area.
• This toilet is approximately 40m from the main entrance.
• There is step-free access into the toilet.
• There is pictorial signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The visual contrast between the external toilet door and wall is high for both female and male.
• There is an ambulant cubicle available with a vertical grab rail on the right and horizontal grab rails on both sides.
• The wash basin tap type is push.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left from the main entrance, at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 95cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 128cm and 143cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front left of the store.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 236cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which are permanently open.
• The width of the opening is 199cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.