Access Guide
Summary
- This guide was created in September 2023.
- There are public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- There is a hearing assistance system at the tills.
- Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are not available.
- Baby change facilities are available.
- Ambulant toilet facilities can be found at the front right of the store, to the rear of the collections counter.
- Baby changing facilities can be found within the accessible toilet cubicle.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located at the front of the store, to the right of the checkouts as you enter.
- There is a collection point available at this store.
- The collection point is located at the front of the store, to the right of the checkouts as you enter.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed and wheeled basket.
- An assistance dog toilet or toileting area is available at the store.
- The assistance dog toilet or toileting area can be found on the areas surrounding the car park.
- Water bowls for assistance dogs are available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on Ashbourne Road.
- The nearest train station is Buxton.
- For more information on train times please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 3m from the store entrance.
- The car park is free for all users.
- Clearly marked and signed parent and child parking bays are available.
- There are no Load and Go parking spaces available.
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Parking
View
- The car park is located in front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are 7 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 235cm x 466cm.
- There is a hatched zone on one side and to the rear.
- The hatched zone is at least 120cm.
- The dimensions of other designated Blue Badge parking bays vary in size.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.
Approach (Main Entrance)
- The surface of the approach is block paving.
- There are bollards on the approach which have a minimum width of 143cm and are 91cm high.
- The bollards contrast visually with the paving.
- There is step-free access on approach.
Entrance (Main)
- This information is for the entrance located at the front left of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 180cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 157cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The flooring has a very shiny finish which may cause glare or look slippery to some people.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is high colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the shop.
Planning Area (Kitchens and Bathrooms)
- The planning area is located at the front right of the store.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The standard height for desks is 73cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are armchairs only.
- There is sufficient space for a wheelchair user to use the planning area.
Area (Garden Centre)
- The area is external.
- This area can be found at the left side of the store.
- There are double automatic doors which open by sliding to access this area from the shop.
- The width of the door opening is 178cm.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is not provided.
- The majority of aisle widths are 150cm+.
- There is high colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Service (Collections Counter)
- The service is located at the front right of the store, to the right of the checkouts as you enter.
- The service is approximately 10m from the main entrance.
- Clear signage for the service is visible from the entrance.
- There is step-free access to the service.
- The lighting levels at the service are good.
- There is an assistance button which is 85cm from the floor.
- The service does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located at the front of the store, in the aisle facing the checkouts.
- The counter is approximately 10m from the store entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 107cm high.
- There is an assistance button which is 118cm from the floor.
- The counter does not have a hearing assistance system.
Service (TradePoint Information)
- The service is located at the centre left of the store, in the main aisle.
- The service is approximately 15m from the main entrance.
- Clear signage for the service is not visible from the entrance.
- There is step-free access to the service.
- The lighting levels at the service are good.
- The service does not have a hearing assistance system.
Accessible Toilet (Right Hand Transfer)
- This accessible toilet is located at the front right of the store, in the click and collect area.
- This accessible toilet is approximately 15m from the main entrance.
- There is step-free access into the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- There is a manual door which opens outwards and has a high colour contrast.
- The width of the accessible toilet door opening is 83cm.
- The door has a lever twist lock.
- No key is required for the accessible toilet.
- The dimensions of the cubicle are 144cm x 200cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the right of the toilet but it is obstructed.
- The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the transfer side.
- The height of the toilet seat above floor level is 48cm.
- The toilet does not have a backrest or a cistern to lean back against.
- The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the towel dispenser.
- The height of the toilet roll holder is 89cm.
- The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The following have a high colour contrast with their surroundings: the dropdown rail, the floor, all grab rails, the toilet roll holder, the hand dryer, the internal door and the toilet seat.
- There is a pull cord emergency alarm at a recommended height.
- The height of the wash basin is 75cm.
- The wash basin tap type is lever mixer.
- The height of the soap dispenser is 89cm.
- The height of the hand dryer is 98cm.
- There is not a shelf.
- The cubicle also has: a waste bin with lid and a nappy/incontinence items bin.
- The cubicle does not have a full length mirror and coat hooks.
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Baby Changing Facilities
View
- There is a flip down baby change table available at a height of 83cm.
Standard Toilet
- There is no standard toilet, but the accessible toilet can be used by everyone.
Checkouts
- The checkout area is located at the front of the store, to the right as you enter.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: a staffed checkout and self-service checkouts.
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Staffed Checkout(s)
View
- The checkout is 106cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout has a clearly signed hearing assistance system.
- The following staffed checkouts have a hearing assistance system: checkout 1.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 66cm and 150cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Exit
- This information is for the exit located at the front of the store, just past the checkouts.
- The exit area/door is clearly signed.
- There is a dark mat or floor marking at this exit that might be perceived as a hole.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 179cm.
- There is a second set of doors.
- The second set of doors are double automatic doors which open by sliding.
- The width of the opening is 177cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.