You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors but with one door locked.
• The doors are automatic.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the rear right of the store after you enter.
• Female and male standard toilet facilities can be found to the rear right of the store after you enter.
• Baby changing facilities can be found to the rear right of the store after you enter in the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right after you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Trevenson Road (A3047).
• The nearest train station is Camborne.
• For more information on Camborne station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
• The car park is free for all users.
• Clearly signed parent and child parking bays are.

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• Parking View
  • The car park is located at the front of the store on Trevenson Road (A3047).
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 5 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 237cm x 476cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush paving.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving and tarmac.
• There are bollards on the approach which have a minimum width of 107cm and are 86cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 237cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 227cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 147cm.

You are on Approach (TradePoint). Skip to the next section.

Approach (TradePoint)

• The surface of the approach is block paving and tarmac.
• There are bollards on the approach which have a minimum width of 212cm and are 92cm high.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left of the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which is permanently open.
• The width of the opening is 211cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor in all walkways.
• There is background noise in the shop.

You are on Area (Gardening and Building Yard). Skip to the next section.

Area (Gardening and Building Yard)

• The area is internal and external.
• This area can be found to the left after you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 237cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is not consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the rear right after you enter the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools only.

You are on Service (Collections). Skip to the next section.

Service (Collections)

• The service is located to the right after you enter the store.
• The service is approximately 30m from the main entrance.
• The service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 82cm from the floor.
• The service does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the right centre after you enter the store.
• The counter is approximately 15m from the Plus Collections main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 114cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear left after you enter the store.
• The counter is approximately 73m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 80cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right and left after you enter the store via the TradePoint entrance.
• The counter is approximately 7m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is 107cm high.
• The counter for seated users is 71cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right after you enter the store.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 95cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 114cm and 148cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the rear right of the store after you enter.
• This accessible toilet is approximately 89m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 81cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 154cm x 209cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 87cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 47cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 108cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the hand dryer, the floor, the internal door, the toilet roll holder, the dropdown rail and all grab rails.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The height of the soap dispenser is 94cm.
• The height of the hand dryer is 102cm.
• The coat hooks for seated users and standing users are not at the recommended height.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 99cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the rear right of the store after you enter.
• This toilet is approximately 89m from the main entrance.
• There is step-free access into the toilet.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 220cm.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 238cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast but no visual identification band beyond the exit.
• The minimum width between the bollards is 100cm.