You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store to the left as you enter via the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on the A28 Sturry Road.
• The nearest train station is Sturry.
• For more information on Sturry Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the main entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store to the right.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 105cm.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 205cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the store to the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which are permanently open.
• The width of the opening is 214cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• Dementia friendly signage is provided.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located directly ahead through the main entrance.
  • The stairs are approximately 35m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• The lift is located directly ahead through the main entrance, behind the stairs and is not clearly visible from the entrance or signed.
• The lift is approximately 45m from the main entrance.
• The lift is a standard lift.
• A staff member does not need to be notified to use the lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 106cm.
• The dimensions of the lift are 164cm x 198cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 238cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are not 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchen and Bathrooms). Skip to the next section.

Planning Area (Kitchen and Bathrooms)

• The planning area is located directly ahead as you enter the store via the main entrance.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 96cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools only.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front of the store.
• The counter is approximately 20m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located at the front of the store opposite the collections counter.
• The counter is approximately 40m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 84cm high.
• There is an assistance button which is 90cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the front of the store on the right.
• The counter is approximately 20m from the TradePoint entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 120cm high.
• There is an assistance button which is 130cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the left through the TradePoint entrance.
• The counter is approximately 5m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are low.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store beyond the checkouts.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 219cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• There are bollards with high colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 102cm.