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B&Q Cardiff Culverhouse

499 Cowbridge Road West, Culverhouse Cross, Cardiff, CF5 5TG

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located towards the rear, in the middle of the store.
    • The toilet with adaptations has a left hand transfer space.
    • Female and male step-free standard toilet facilities are located towards the rear, in the middle of the store.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of the store.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 14 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 19m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 227cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 188cm.

Entrance (TradePoint)

  • This entrance is located to the front right of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 223cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • Some of the aisles are obstructed by pillars, product items and store machinery.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • There is wayfinding, product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Customers can obtain online items from the collections counter.
  • Lighting levels vary due to the size of the space.

Counter (Collections)

  • The counter is located to the right as you enter the store.
  • The distance from the main entrance is 56m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.

Counter (Paint Mixing)

  • The counter is located in the middle of the store, within the paint department.
  • The distance from the main entrance is 52m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is a push pad at a height of 117cm to call for assistance.

Counter (Timber Cutting)

  • The counter is located to the rear right of the store.
  • The distance from the main entrance is 143m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a push pad at a height of 110cm to call for assistance.

Counter (TradePoint)

  • The counter is located straight ahead after you enter the store via the TradePoint entrance.
  • The distance from the TradePoint entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 110cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls or windows.

Staffed Checkouts

  • The staffed checkout area is located to the right as you enter the store.
  • The store has payment counters.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 83cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 66cm.
    • The card payment machine is at a height of 92cm.
    • The payment machine is moveable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels vary due to the use of large glazed walls or windows.

Self-Service Checkouts.

  • The self-service checkout area is located to the right as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 137cm to 152cm from the floor.
    • The height of the scanner is 122cm.
    • The height of the loading area is 66cm.
    • The height of the packing area is 83cm.
    • The card payment machine is at a height of 117cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.
    • There is a removable hand scanner cradled at a height of 89cm.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear-middle of the store.
    • The distance from the entrance is 101m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • The door has a locking handle.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 194cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 70cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 227cm.
  • The doors have a low colour contrast.
  • There are security barriers which have a width of 188cm.