You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2022.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter and the paint mixing counter.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found to the rear left of the store, near Lighting.
• Ambulant toilet facilities can be found to the rear left of the store, near Lighting.
• Female and male standard toilet facilities can be found to the rear left of the store, near Lighting.
• Baby changing facilities can be found to the rear left of the store, near Lighting.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: Braille on request, large print on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on London Road.
• The nearest train station is Carlisle.
• For more information on Carlisle Railway Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 250cm x 490cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• There are bollards on the approach which have a minimum width of 100cm and are 89cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.
• There is a slope with a slight gradient on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There is an open entrance.
• The width of the opening is 230cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 210cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 168cm.

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• Comments View
  • The automatic security gates are 180cm wide.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left as you enter.
• There are double automatic doors to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

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• Comments View
  • The Garden Centre was temporarily closed at the time of survey.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found to the right of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 218cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located towards the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 101cm.
• The standard height for desks is 101cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located towards the rear right of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located immediately to the right as you enter.
• The counter is approximately 5m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 104cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 114cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located towards the centre of the store.
• The counter is approximately 40m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the right as you enter, before the Building Yard.
• The counter is approximately 95m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The route to the counter is not unobstructed.
• The lighting levels at the counter are good.
• The counter is 87cm high.
• There is an assistance button which is 96cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right as you enter, beyond the checkouts.
• The counter is approximately 55m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right as you enter.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the rear left of the store, near Lighting.
• This accessible toilet is approximately 70m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 86cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 165cm x 265cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 95cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: a vertical grab rail on the transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the floor and the internal door.
• The following have a less clear colour contrast with their surroundings: the dropdown rail, the toilet seat, the toilet roll holder, all grab rails and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 100cm.
• The height of the hand dryer is 83cm.
• The cubicle also has: a sanitary bin.

You are on Standard Toilet (Female and Male). Skip to the next section.

Standard Toilet (Female and Male)

• This toilet is located to the rear left of the store.
• This toilet is approximately 65m from the entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• There is an ambulant cubicle available with horizontal grab rails on both sides and a vertical grab rail on the left.
• The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
• The wash basin tap type is sensor.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located to the rear left of the store.
• This parent and baby room is approximately 65m from the entrance.
• There is step-free access into the parent and baby room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• No key is required for the accessible toilet.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is sensor.
• Waste bins include: a nappy bin.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• The minimum width between the barriers is 168cm.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 213cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• The width of the opening is 243cm.