You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are not available.
• Left hand transfer accessible toilet facilities can be found to the far left of the store.
• Female and male standard toilet facilities can be found to the far left of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left of the left lane of the barriers, after the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Chiswick Roundabout (Stop R).
• Chiswick Roundabout is served by Transport for London (TfL) bus service H91.
• The nearest train station is Kew Bridge.
• For more information on Southwestern Railway please click here (opens new tab).
• The nearest underground/overground station is Gunnersbury.
• Gunnersbury is served by London Overground and the District Line.
• For more information on Transport for London (TfL) Overground services please click here (opens new tab).
• For more information on Transport for London (TfL) Underground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are available.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located to the front of the building.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 475cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the centre of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which are permanently open.
• The width of the opening is 161cm.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 148cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast but no visual identification band in front of the entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which opens by sliding.
• The width of the opening is 236cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor throughout the shop.
• There is a browse and order point in the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the far left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 150cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Ramp or Slope (Garden Centre). Skip to the next section.

Ramp or Slope (Garden Centre)

• The ramp is slight .
• The ramp does not have handrails.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located on the mezzanine floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 99cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools only.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left of the barriers, after the main entrance.
• The counter is approximately 2m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 91cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead and right from the main entrance.
• The counter is approximately 7m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located on the left after the TradePoint entrance.
• The counter is approximately 2m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on the left after the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the right of the store, to the left of the stairs and is not clearly visible from the entrance or signed.
• The lift is approximately 45m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1 (mezzanine).
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm.
• The dimensions of the lift are 160cm x 140cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls for the lift are within 80cm - 100cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the right of the store.
  • The stairs are approximately 24m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1 (mezzanine).
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the left of the store, on the right before the garden centre .
• This accessible toilet is approximately 74m from the main entrance.
• There is step-free access into the accessible toilet.
• There is written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 80cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 152cm x 166cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 87cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 104cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the toilet roll holder, the toilet seat, the floor, the dropdown rail, the hand dryer, the internal door and all grab rails.
• The following have a less clear colour contrast with their surroundings: the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 77cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 98cm.
• The height of the hand dryer is 95cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a waste bin without lid and a sanitary bin.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the left of the store, on the right before the garden centre .
• This toilet is approximately 76m from the main entrance.
• There is step-free access into the toilet.
• There is written text signage on or near the toilet door.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is push.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located on the left after the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which opens by sliding.
• The width of the opening is 157cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which are permanently open.
• The width of the opening is 128cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast but no visual identification band beyond the exit.