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B&Q Chorley

Highfield Industrial Estate, North Street, Chorley, Lancashire, PR7 1QD

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Access Guide

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Summary

  • This guide was created in June 2023.
  • There are public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the only entrance.
  • There is step free access at this entrance.
  • This entrance has more than one set of double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.
  • Female and male standard toilet facilities can be found on the first floor, in a staff area.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located to the left as you enter, beyond the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, flat-bed and wheeled basket.
  • Documents/information can be provided in: large print on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 3 hours.
  • Clearly marked and signed parent and child parking bays are.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 6 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 250cm x 390cm.
    • There is a hatched zone on one side and to the rear.
    • The hatched zone is less than 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

Entrance

  • This information is for the entrance located at the front of the building, the doors are on the right.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is step-free access at this entrance.
  • There are double automatic doors which open away from you.
  • The width of the opening is 124cm.
  • There is a second set of doors.
  • There are double automatic doors which open away from you.
  • The width of the opening is 140cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 140cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are varied.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low colour contrast between the shelving and floor in the majority of walkways.
  • There is a mixture of seating with and without armrests throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found to the left of the store.
  • There are double automatic doors which open by sliding to access this area from the shop.
  • The width of the door opening is 145cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is low colour contrast between the shelving and floor in the majority of walkways.
  • There is bench seating in this area.
  • There is background noise in the area.

Planning Area (Kitchens and Bathrooms)

  • The planning area is located towards the rear right of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 81cm.
  • The distance between the floor and the highest desk is 102cm.
  • The standard height for desks is 102cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are high stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Collections)

  • The counter is located to the left as you enter, beyond the checkouts.
  • The counter is approximately 30m from the entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 102cm high.
  • There is not sufficient space to write or sign documents on the counter.
  • The counter does not have a hearing assistance system.

Counter (Paint Mixing)

  • The counter is located to the right as you enter.
  • The counter is approximately 15m from the entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • The counter for seated users is 74cm high.
  • There is sufficient space to write or sign documents on the counter.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.
  • Comments View
    • It was not possible to photograph the counter at the time of survey (June 2023).

Checkouts

  • The checkout area is located at the front of the store, to the left as you enter.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
    • The checkout is 102cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 82cm and 149cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Other Floors (Access to Staff Area)

  • Stairs can be used to access other floors.
  • The services on the floors which are not accessible include: the standard toilets.
  • Stairs View
    • The stairs are not located on the shop floor/in a public area.
    • The stairs are located to the left of the store.
    • The stairs are approximately 60m from the entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked with a handrail on the left.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Standard Toilet (First Floor - Staff Area)

  • This toilet is located on the first floor, in the staff area to the left of the store.
  • There is step-free access into the toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The male and female standard toilets were surveyed.
  • The colour contrast between the external toilet door and wall is high for both female and male.
  • The wash basin tap type is push.

Exit

  • This information is for the exit located beyond the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 138cm.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 145cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 142cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.