You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left after you enter the store.
• There is a collection point available at this store.
• The collection point is located to the left after you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Stony Lane.
• The nearest train station is Christchurch.
• For more information on Christchurch Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 6m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 4 hours.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store on Orchid Way.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 410cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Entrance). Skip to the next section.

Approach (Entrance)

• The surface of the approach is tarmac.
• There are bollards on the approach which have a minimum width of 135cm and are 97cm high.
• The bollards do not contrast visually with the tarmac.
• There is ramped/sloped access on approach.
• There is a slope with a steep gradient and a width of at least 150cm on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is not clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 162cm.
• There is a second set of doors.
• There are double automatic doors which open away from you.
• The width of the opening is 162cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people and a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the left after you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 145cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven paving/tiles and uneven concrete.
• The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (Building Yard). Skip to the next section.

Area (Building Yard)

• The area is internal.
• This area can be found to the rear left after you enter the store.
• There to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens, Bathrooms and Bedrooms). Skip to the next section.

Planning Area (Kitchens, Bathrooms and Bedrooms)

• The planning area is located ahead in the centre of the store after you enter.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 77cm.
• The distance between the floor and the highest desk is 107cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located to the left after you enter the store.
• The counter is approximately 23m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 96cm high.
• There is not sufficient space to write or sign documents on the counter.
• There is an assistance button which is 118cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the right after you enter the store.
• The counter is approximately 17m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 117cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left after you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 130cm and 146cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 144cm.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• A width of at least 150cm and There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which is permanently open.
• The width of the opening is 144cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 158cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with poor colour contrast and no visual identification band beyond the exit.