You are on Summary. Skip to the next section.

Summary

• This guide was created in November 2022.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.
• Right hand transfer accessible toilet facilities can be found to the left hand side of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the collections desk.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Puddlers Corner.
• The nearest train station is Dunston.
• For more information on Northern Rail services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 25m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.

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• Parking View
  • The car park is located directly in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Approach (From Puddlers Corner). Skip to the next section.

Approach (From Puddlers Corner)

• The surface of the approach is stone/concrete tiles.
• There are bollards on the approach which have a minimum width of 134cm and are 100cm high.
• The bollards have an visual identification band which contrasts with.
• There is ramped/sloped access on approach.
• There is a slope with a steep gradient on approach.

You are on Approach (From Car Park). Skip to the next section.

Approach (From Car Park)

• The surface of the approach is uneven and tarmac and block paving.
• There are bollards on the approach which have a minimum width of 134cm and are 100cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• The width of the opening is 235cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 240cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is poor colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 212cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the left hand side of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 80cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the left rear of the store.
• This accessible toilet is approximately 40m from the entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a fair colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 162cm x 230cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 90cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the floor, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 69cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 90cm.
• The height of the hand dryer is 75cm.
• The cubicle also has: a full length mirror and a sanitary bin.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located In the centre of the store.
• The counter is approximately 20m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• There is an assistance button which is 115cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.
• There are high stools at the counter.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located Immediately inside entrance.
• The counter is approximately 5m from the entrance.
• The counter is 100cm high.
• The counter does not have a hearing assistance system.

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• Comments View
  • Collections can be made from any staffed checkouts.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear right of the store.
• The counter is approximately 40m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• There is an assistance button which is 110cm from the floor.
• The counter does not have a hearing assistance system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located At the store front to the right of the entrance.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 198cm.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• There are double automatic doors.
• The width of the opening is 160cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with poor colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 120cm.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right as you enter the store.
• The counter is approximately 20m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right after entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 105 cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 105cm and 83cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.
• Comments View
  • There is an additional bulk purchase till that is also used as an overflow point during busy periods. This counter is 100cm high.