You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the right from the main entrance, near the front of the store.
• Baby changing facilities can be found within the accessible toilet, to the right from the main entrance, near the front of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left from the main entrance, just past the tills.
• There is a collection point available at this store.
• The collection point is located to the left from the main entrance, just past the tills.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on London Road.
• The nearest train station is Crawley.
• For more information on Southern Rail trains please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 10m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 460cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• The ramp has a handrail on the left.
• There are double automatic doors which open by sliding.
• The width of the opening is 141cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 140cm.
• There are automatic swing gates immediately beyond the entrance.
• The minimum width between the barriers is 136cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high visual contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 144cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead from the main entrance, on the left of the main aisle.
• The counter is approximately 30m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 112cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Collection Point). Skip to the next section.

Service (Collection Point)

• The service is located to the left from the main entrance, just past the tills.
• The service is approximately 15m from the main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 80cm from the floor.
• The service does not have a hearing assistance system.

You are on Service (TradePoint). Skip to the next section.

Service (TradePoint)

• The service is located to the left from the main entrance.
• The service is approximately 30m from the main entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the rear of the store, to the right.
• The service is approximately 75m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 110cm from the floor.
• The service does not have a hearing assistance system.

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• Comments View
  • The Timber Cutting service is only available on Tuesdays and Saturdays.

You are on Lift. Skip to the next section.

Lift

• The lift is located behind the stairs, ahead and to the left from the main entrance and is clearly signed.
• The lift is approximately 25m from the main entrance.
• The lift is a standard lift.
• A staff member does not need to be notified to use the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm.
• The dimensions of the lift are 158cm x 139cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The areas on the floors which are not accessible include: Kitchens, Bathrooms, Lighting, Fires.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located ahead and to the left from the main entrance.
  • The stairs are approximately 10m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • There is a second set of similar steps towards the back of the store.

You are on Area (Kitchens, Bathrooms, Lighting, Fires). Skip to the next section.

Area (Kitchens, Bathrooms, Lighting, Fires)

• The area is internal.
• This area can be found on the first floor.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located on the first floor.
• There is step-free access to the planning area, via lift.
• There is not a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 79cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located to the right from the main entrance.
• This accessible toilet is approximately 15m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens inwards and has a high visual contrast.
• The width of the accessible toilet door opening is 91cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 145cm x 330cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 68cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 46cm.
• The toilet has a wall which acts as a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 93cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the dropdown rail, the floor, the hand dryer, the internal door and all grab rails.
• The following have a less clear visual contrast with their surroundings: the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 86cm.
• The height of the hand dryer is 95cm.
• There is not a shelf.
• The cubicle also has: a full length mirror, a sanitary bin and a nappy/incontinence items bin.
• The cubicle does not have coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 84cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the left from the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 82cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 129cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• The ramp has a handrail on the left.
• There are double automatic doors which open by sliding.
• The width of the opening is 139cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 130cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.