You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are no public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building via lift.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left as you enter the store.
• There is a collection point available at this store.
• The collection point is located to the left as you enter the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Cricklewood Broadway.
• The nearest train station is Cricklewood.
• For more information on Thames Link rail services please click here (opens new tab).
• The nearest underground/overground station is Willesden Green.
• For more information on TfL underground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 460cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs and tactile paving.
  • Road crossing is only necessary from standard parking bays.

You are on Approach (From Standard Parking bays). Skip to the next section.

Approach (From Standard Parking bays)

• The surface of the approach is stone/concrete tiles.
• There are bollards on the approach which have a minimum width of 135cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is a ramp with a slight gradient on approach.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 180cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the far right of the main store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• There is a single automatic door which open by sliding.
• The width of the opening is 400cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are not 150cm+.
• Access throughout the shop is not unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Lift (Access to Kitchens and Bathrooms). Skip to the next section.

Lift (Access to Kitchens and Bathrooms)

• The lift is located to the left as you enter the main store entrance and is not clearly visible from the entrance or signed.
• The lift is approximately 20m from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 78cm.
• The dimensions of the lift are 110cm x 140cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors (Access to Kitchens and Bathrooms). Skip to the next section.

Other Floors (Access to Kitchens and Bathrooms)

• Stairs can be used to access other floors.

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• Stairs View
  • The stairs are for public use.
  • The stairs are located to the left as you enter the main store entrance.
  • The stairs are approximately 14m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The steps are clearly marked with handrails on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • Customer lift overcomes need to use stairs.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the far left of the main store.
• There are no doors at this entrance to access this area from the shop.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in all walkways.
• There is background noise in the area.

You are on Ramp or Slope (Access to Garden Centre). Skip to the next section.

Ramp or Slope (Access to Garden Centre)

• There is a ramp/slope located immediately after exit doors to Garden Centre.
• There is a ramp with a slight gradient .

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 255cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The colour, design and typeface of signs is not consistent throughout the building.
• The majority of aisle widths are not 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located On the First floor.
• There is step-free access to the planning area, via lift.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 80cm.
• The distance between the floor and the highest desk is 100cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located immediately to the left as you enter the main store.
• The counter is approximately 3m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 35m from the main store entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 77cm high.
• There is an assistance button which is 117cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear left of the store.
• The service is approximately 90m from the TradePoint entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are low.
• There is an assistance button which is 115cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (Main Store). Skip to the next section.

Checkouts (Main Store)

• The checkout area is located to the left as you enter the main store.
• There is step-free access to the checkout area.
• The route to the checkout area is not unobstructed.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to the left and right in the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout for seated users is 92cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is not clearly signed.
• There are automatic swing gates and security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 210cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 135cm.

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• Comments View
  • The ramp is located immediately after second exit door.