You are on Summary. Skip to the next section.

Summary

• This guide was created in June 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the only entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

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• Comments View
  • The accessible toilet is located at the rear of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the left as you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: Braille on request, large print on request, Makaton on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located at General Rees Square.
• The nearest train station is Cwmbran.
• For more information on Cwmbran Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 6m from the entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are not.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 2 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 234cm x 419cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is tarmac and block paving.
• There are bollards on the approach which have a minimum width of 110cm and are 70cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is ramped/sloped access on approach.
• There is a slope with a slight gradient and a width of at least 150cm on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which is permanently open.
• The width of the opening is 154cm.
• There is a second set of doors.
• There are double automatic doors which is permanently open.
• The width of the opening is 134cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.
• The minimum width between the barriers is 117cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in all walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the rear of the store.
• There are double automatic doors which is permanently held open to access this area from the shop.
• The width of the door opening is 170cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven paving/tiles.
• The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Counter (Click + Collect). Skip to the next section.

Counter (Click + Collect)

• The counter is located to the left as you enter the store.
• The counter is approximately 20m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 98cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store on the right hand side, by aisle 29.
• The counter is approximately 40m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

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• Comments View
  • There is a more direct route to the counter of 25 metres from the main entrance. This route is obstructed by a support beam, with a gap of 87cm.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located towards the rear of the store on the right hand side, between aisles 21 and 22.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 71cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located immediately to the left as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 83cm high.
  • The checkout for seated users is 66cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 66cm and 130cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.
• Comments View
  • There is also an assisted self-checkout counter with a height of 83cm with a lowered section at a height of 66cm (photograph 5).
  • There is no clear knee recess.
  • There is a moveable hand-held scanner and payment machine.

You are on Accessible Toilet (No Transfer). Skip to the next section.

Accessible Toilet (No Transfer)

• This accessible toilet is located to the rear of the store.
• This accessible toilet is approximately 50m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial and written text signage on or near the toilet door.
• There is a manual door which opens inwards and has a good colour contrast.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 133cm x 198cm and it does not have a 150cm x 150cm turning space.
• There is not a lateral transfer space next to the toilet.
• There is a push button flush on the right, but there is no transfer space.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 52cm.
• The toilet has a backrest and a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the hand dryer.
• The following fixtures cannot be reached from the toilet seat: the wash basin and the soap dispenser.
• The height of the toilet roll holder is 128cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 118cm.
• The height of the hand dryer is 102cm.
• There is not a shelf.
• The cubicle also has: a waste bin without lid and a sanitary bin.
• The cubicle does not have a full length mirror and coat hooks.

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• Comments View
  • The lateral transfer space on the left is 48cm from the side of the toilet pan to the wall.
  • The lateral transfer space on the right is 56cm from the side of the toilet pan to the wall.
  • There is a vertical grab rail on the right of the toilet.
  • There is a drop down rail on the left of the toilet.
  • There is an emergency alarm button at a height of 104cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which opens by sliding.
• The width of the opening is 158cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which opens by sliding.
• The width of the opening is 158cm.
• There are bollards with good colour contrast but no visual identification band beyond the exit.
• The minimum width between the bollards is 110cm.

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• Comments View
  • There is a vending machine located at the exit, the key pad to order and pay ranges between 95cm and 135cm high.