You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the front right of the store as you enter via the main entrance.
• Female and male standard toilet facilities can be found at the front right of the store as you enter via the main entrance.
• Baby changing facilities can be found within the accessible toilet, at the front right of the store as you enter via the main entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the collection point counter at the front of the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located in Morton Park.
• The nearest train station is Darlington.
• For more information on National Rail please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 13m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • This car park has a maximum vehicle height restriction of 370cm.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 228cm x 476cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front left of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors.
• The width of the opening is 175cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 174cm.
• There are security barriers immediately beyond the entrance.

You are on Approach (Trade Entrance). Skip to the next section.

Approach (Trade Entrance)

• The surface of the approach is stone/concrete tiles and block paving.
• There are bollards on the approach which have a minimum width of 130cm and are 105cm high.
• The bollards have an visual identification band which contrasts with.
• There is step-free access on approach.

You are on Entrance (Trade Entrance and Exit). Skip to the next section.

Entrance (Trade Entrance and Exit)

• This information is for the entrance located at the front right of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• There are double automatic doors.
• The width of the opening is 173cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 143cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the front right of the store as you enter via the main entrance.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 179cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the centre right of the store as you enter via the main entrance.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 74cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located at the front right of the store as you enter via the main entrance.
• This accessible toilet is approximately 48m from the main entrance.
• There is step-free access into the accessible toilet.
• Potential obstacles to the accessible toilet include security barriers.
• The security barriers have a width of 83cm.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a low colour contrast.
• The width of the accessible toilet door opening is 82cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 153cm x 215cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 101cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 44cm.
• The toilet has a backrest to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the hand dryer.
• The height of the toilet roll holder is 109cm.
• The following grab rails are available: a vertical rail on the left side of the wash basin, a vertical grab rail on the transfer side, a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: all grab rails, the floor and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the internal door, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 94cm.
• The height of the hand dryer is 100cm.
• The cubicle also has: a waste bin without lid and a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a fixed baby change table available at a height of 87cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the front right of the store as you enter via the main entrance.
• This toilet is approximately 48m from the main entrance.
• There is step-free access into the toilet.
• Potential obstacles to the toilet include security barriers.
• The width between the security barriers is 83cm.
• There is Braille, tactile and pictorial signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is low for both female and male.
• The wash basin tap type is lever mixer.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front centre of the store, to the right as you enter via the main entrance.
• The counter is approximately 10m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the centre of the store as you enter via the main entrance.
• The counter is approximately 26m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located to the rear right of the store as you enter via the main entrance.
• The counter is approximately 69m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is an assistance button which is 110cm from the floor.
• The counter does not have a hearing assistance system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the front right of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 157cm.
• There is ramped/sloped access at this exit.
• There is a ramp with a steep gradient .
• The ramp does not have handrails.
• There are double automatic doors.
• The width of the opening is 179cm.
• There is a second set of doors.
• The second set of doors are double automatic doors.
• The width of the opening is 165cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (TradePoint Pay & Collect). Skip to the next section.

Counter (TradePoint Pay & Collect)

• The counter is located ahead as you enter via the Trade entrance.
• The counter is approximately 5m from the Trade entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 109cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front right of the store as you enter via the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 114cm and 146cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.