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B&Q Devizes

Hambleton Avenue, Devizes, Wiltshire, SN10 2SD

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Access Guide

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Summary

  • This guide was created in July 2023.
  • There are no public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • This entrance has more than one set of double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are available.
  • Baby change facilities are not available.
  • Right hand transfer accessible toilet facilities can be found through the main entrance and immediately to the left.
  • Male standard toilet facilities can be found through the main entrance and immediately to the left.
  • Female standard toilet facilities can be found through the main entrance and immediately to the left.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located through the main entrance and then to the left next to the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame) and flat-bed.
  • Documents/information can be provided in: Braille on request, large print on request, different languages on request and audio on request.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.
  • A colleague trained in British Sign Language is available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked.
  • The nearest designated Blue Badge parking bay is approximately 26m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 2 hours.
  • Clearly marked parent and child parking bays are available.
  • Parking View
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 4 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 210cm x 500cm.
    • There is a hatched zone on one side only.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Entrance (Main)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is step-free access at this entrance.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 159cm.
  • There is a second set of doors.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 158cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 138cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people and a very shiny finish which may cause glare or look slippery to some people.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found through the main entrance and then on the far right of the building.
  • There are double automatic doors which opens by sliding to access this area from the shop.
  • The width of the door opening is 160cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The flooring surface is not smooth and even due to uneven concrete.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Planning Area (Kitchens)

  • The planning area is located at the centre rear of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 79cm.
  • The distance between the floor and the highest desk is 101cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located ahead from the main entrance.
  • The counter is approximately 15m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • There is an assistance button which is 116cm from the floor.
  • The counter does not have a hearing assistance system.

Checkouts

  • The checkout area is located through the main entrance and then immediately to the right.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 102cm high.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 115cm and 150cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations (Right Hand Transfer)

  • This accessible toilet is located through the main entrance and immediately to the left.
  • This accessible toilet is approximately 3m from the main entrance.
  • There is step-free access into the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high visual contrast.
  • The width of the accessible toilet door opening is 91cm.
  • The door has a lever twist lock.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 142cm x 330cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the toilet.
  • The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 42cm.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder.
  • The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
  • The height of the toilet roll holder is 119cm.
  • The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical rail on the right side of the wash basin, a horizontal grab rail on the door and a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The following have a high visual contrast with their surroundings: the internal door.
  • The following have a less clear visual contrast with their surroundings: the toilet roll holder, the floor, all grab rails, the dropdown rail, the hand dryer and the toilet seat.
  • There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • The height of the soap dispenser is 74cm.
  • The height of the hand dryer is 122cm.
  • The coat hooks for standing users are not at the recommended height.
  • The cubicle also has: a waste bin without lid and a sanitary bin.
  • The cubicle does not have a full length mirror.

Standard Toilet

  • This toilet is located through the main entrance and immediately on the left.
  • This toilet is approximately 2m from the main entrance.
  • There is step-free access into the toilet.
  • There is pictorial signage on or near the toilet door.
  • The male and female standard toilets were surveyed.
  • The visual contrast between the external toilet door and wall is high for both female and male.
  • The wash basin tap type is twist/turn.

Exit

  • This information is for the exit located behind the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 140cm.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which opens by sliding.
  • The width of the opening is 160cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which opens by sliding.
  • The width of the opening is 152cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.