You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the rear right of the store.
• Baby changing facilities can be found in the accessible toilet, at the rear right of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the collections desk at the front of the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Sunderland Road.
• The nearest train station is Durham.
• For more information on National Rail please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 22m from the entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 1/2 hours.
• Clearly marked and signed parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 473cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and uneven.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is step-free access at this entrance.
• There are double automatic doors which open towards you.
• The width of the opening is 189cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 201cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal.
• This area can be found at the right hand side of the store as you enter.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 238cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Area (Outdoor Garden Centre and Building Yard). Skip to the next section.

Area (Outdoor Garden Centre and Building Yard)

• The area is external.
• This area can be found at the rear right side of the store as you enter.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 182cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located to the rear left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located at the rear right of the store as you enter.
• This accessible toilet is approximately 52m from the entrance.
• There is step-free access into the accessible toilet.
• There is pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a sliding bolt lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 165cm x 245cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet but it is obstructed.
• The lateral transfer space is 90cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the non transfer side.
• The height of the toilet seat above floor level is 48cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the floor, the internal door, the dropdown rail, the toilet seat and all grab rails.
• The following have a less clear colour contrast with their surroundings: the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 109cm.
• The height of the hand dryer is 89cm.
• The cubicle also has: a sanitary bin, a waste bin without lid and a nappy/incontinence items bin.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 102cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located ahead as you enter.
• The counter is approximately 11m from the entrance.
• The counter is visible from the entrance.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 114cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front of the store to the right as you enter.
• The counter is approximately 13m from the entrance.
• Clear signage for the counter is visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 117cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Timber Cutting). Skip to the next section.

Counter (Timber Cutting)

• The counter is located at the rear right of the store as you enter.
• The counter is approximately 51m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is an assistance button which is 135cm from the floor.
• The counter does not have a hearing assistance system.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the front right of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There is step-free access at this exit.
• There are double automatic doors.
• The width of the opening is 226cm.
• There is a second set of doors.
• The second set of doors are double automatic doors.
• The width of the opening is 139cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located at the front right of the store as you enter.
• The counter is approximately 22m from the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 92cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store, to the right as you enter.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 102cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 113cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.