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B&Q Eastbourne

2 Marshall Road, Eastbourne, East Sussex, BN23 6QU

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Access Guide

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Summary

  • This guide was created in October 2023.
  • There are public transport links within 200m of the venue.
  • The venue shares another venue's parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is ramped/sloped access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are not available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are not available.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at any of the tills.
  • There is a collection point available at this store.
  • The collection point is located at any of the tills.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
  • The car park is free for all users.
  • Clearly marked parent and child parking bays are available.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are 7 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 230cm x 460cm.
    • There is a hatched zone on both sides and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is ramped/sloped access at this entrance.
  • There is a slope with a slight gradient .
  • The slope does not have handrails.
  • There are double automatic doors which open away from you.
  • The width of the opening is 135cm.
  • There is a second set of doors.
  • There are double automatic doors which open away from you.
  • The width of the opening is 138cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 138cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found at the left hand side of the store, towards the front.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 123cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The flooring surface is not smooth and even due to uneven paving/tiles.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the area.

Planning Area (Design Centre)

  • The planning area is located at the rear of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The standard height for desks is 75cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats with armrests on both sides.
  • There is sufficient space for a wheelchair user to use the planning area.

Counter (Paint Mixing)

  • The counter is located to the right from the main entrance.
  • The counter is approximately 5m from the main entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The route to the counter is not unobstructed.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.

Checkouts

  • The checkout area is located at the front of the store, to the left from the main entrance.
  • There is step-free access to the checkout area.
  • The checkout area is not clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 82cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 113cm and 143cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations

  • There is no accessible toilet in this store.

Standard Toilet

  • There is no standard toilet.

Exit

  • This information is for the exit located at the front of the store.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 138cm.
  • There is ramped/sloped access at this exit.
  • There is a ramp with a slight gradient .
  • The slope does not have handrails.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 128cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 136cm.
  • There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.