You are on Summary. Skip to the next section.

Summary

• This guide was created in October 2025.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found to the rear left of the building.
• Baby changing facilities can be found to the rear left of the building, within the toilet with adaptations.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a collection point available at this store.
• The collection point is located ahead and to the right from the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Shakespeare Road.
• The nearest train station is Eastleigh.
• For more information on Eastleigh train station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly signed but markings are faded.
• The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
• The car park is free for all users.
• Clearly marked parent and child parking bays are available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 286cm x 462cm.
  • There is a hatched zone at the rear only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient and a width of at least 150cm.
• There are double automatic doors which open by sliding.
• The width of the opening is 159cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 147cm.
• There are security barriers immediately beyond the entrance.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the front right side of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient and a width of at least 150cm.
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 183cm.
• There are security barriers immediately beyond the entrance.
• This is also an exit for the main store.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the majority of the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the rear right side of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 214cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in all areas.
• There may be background noise in the area.
• There is a slight slope after the entrance to the garden centre.
  There is a second similar entrance to the garden centre.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located at the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 103cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 34m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 77cm high.
• There is sufficient space to write or sign documents on the counter.
• There is an assistance button which is 88cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right as you enter via the TradePoint entrance.
• The counter is approximately 6m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 86cm high.
• The counter for seated users is 71cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Collections). Skip to the next section.

Service (Collections)

• The service is located to the right after the main entrance.
• The service is approximately 17m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 85cm from the floor.
• The service does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located at the rear right hand side of the store.
• The service is approximately 44m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 108cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the right of the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 110cm high.
  • The checkout for seated users is 83cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 92cm and 151cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located at the rear left of the store.
• This accessible toilet is approximately 45m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 81cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 150cm x 170cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 95cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 46cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 121cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and a diagonal grab rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor and the toilet roll holder.
• The following have a less clear visual contrast with their surroundings: the toilet seat and the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 112cm.
• The height of the hand dryer is 95cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The cubicle does not have a mirror and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 82cm.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet, but the accessible toilet can be used by everyone.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located to the left after the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient and a width of at least 150cm.
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 183cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• This exit is also used as the TradePoint entrance.