Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Langley Mill Station.
- This station does not have step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
-
Getting Help and Assistance
View
- Seating is not available.
- There are fixed hearing assistance systems.
- You can borrow or hire the following equipment: a manual wheelchair.
- The alternative formats documents can be provided in include: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
-
Car Park
View
- The car park is located at the front of the store.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 226cm (width) x 470cm (depth).
- The dimensions of the designated Blue Badge parking bays vary in size.
- There is a marked zone to one side and the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 9m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- Parking is free for all users.
-
Electric Vehicle Charging Points
View
- Electric Vehicle charging points are not available.
-
Drop-off Point
View
- There is not a designated drop-off point available.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 148cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 157cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 130cm.
Shop Floor
- There is step-free level access throughout.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 150cm - 180cm.
- Some of the aisles are obstructed by product bins and displays.
- Some flooring is shiny.
- The visual contrast between the shelving and floor varies between low and high.
- There may be background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is not consistent throughout.
- Customers can obtain online items from the collections point at the front-left of the store.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Bathroom and Kitchen Design)
- The counter is located at the rear-left of the store.
- The distance from the entrance is 20m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access to the counter.
- The height of the counter is 103cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Collections)
- The counter is located on the left after entering, near the checkouts.
- The distance from the entrance is 6m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Paint Mixing)
- The counter is located on the left after as you enter.
- The distance from the entrance is 18m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access to the counter.
- The height of the counter is 105cm.
- There is a lowered section at the counter.
- The height of the lowered section is 76cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (TradePoint)
- The counter is located at the front-left of the store.
- The distance from the entrance is 15m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 107cm.
- There is a lowered section at the counter (a writing shelf).
- The height of the lowered section is 87cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 125cm.
- The payment machine is moveable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Staffed Checkouts
- The staffed checkout area is located on the left as you enter.
- The store has standard trolley checkouts and standard basket only checkouts.
- There is step-free level access to the staffed checkout area.
-
Trolley Checkouts
View
- Signage is provided for the trolley checkouts.
- Signage is clearly visible with high contrasting colours.
- The height of the loading area is 96cm.
- The height of the packing area is 96cm.
- The card payment machine is at a height of 105cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
-
Basket Checkouts
View
- The basket checkout surveyed was on the left as you enter.
- Signage is provided for the basket checkouts.
- Signage is clearly visible with high contrasting colours.
- The height of the loading area is 85cm.
- The height of the packing area is 105cm.
- The card payment machine is at a height of 129cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Self-Service Checkouts
- The self-service checkout area is located on the left as you enter.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
-
Standard Touchscreens
View
- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 133cm to 153cm from the floor.
- The height of the scanner is 113cm.
- The height of the loading area is 65cm.
- The height of the packing area is 83cm.
- The card payment machine is at a height of 115cm.
- The payment machine is moveable.
- Assistance is available at the self-serve checkouts.
Toilet with Adaptations (Left Hand Transfer)
-
Location
View
- The toilet surveyed is located at the rear-right of the store.
- The distance from the entrance is 30m.
-
Route
View
- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
-
Access
View
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a locking handle.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 142cm (width) x 228cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 75cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 117cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 106cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 108cm from the floor.
- The height of the baby change facility when in use is 88cm.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Exit
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There are double automatic doors.
- The doors open away from you.
- The width of the opening is 147cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is a second set of double automatic doors.
- The doors open away from you.
- The width of the opening is 149cm.
- The doors have a low colour contrast.
