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B&Q Eastwood

Derby Road, Eastwood, Nottingham, NG16 3NZ

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located at the front of the store.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 470cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 9m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 148cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 157cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 130cm.

Shop Floor

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • Some of the aisles are obstructed by product bins and displays.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There may be background noise.
  • There is wayfinding, product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Customers can obtain online items from the collections point at the front-left of the store.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Bathroom and Kitchen Design)

  • The counter is located at the rear-left of the store.
  • The distance from the entrance is 20m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Collections)

  • The counter is located on the left after entering, near the checkouts.
  • The distance from the entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Paint Mixing)

  • The counter is located on the left after as you enter.
  • The distance from the entrance is 18m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (TradePoint)

  • The counter is located at the front-left of the store.
  • The distance from the entrance is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is a lowered section at the counter (a writing shelf).
  • The height of the lowered section is 87cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 125cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located on the left as you enter.
  • The store has standard trolley checkouts and standard basket only checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • Signage is provided for the trolley checkouts.
    • Signage is clearly visible with high contrasting colours.
    • The height of the loading area is 96cm.
    • The height of the packing area is 96cm.
    • The card payment machine is at a height of 105cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Basket Checkouts View
    • The basket checkout surveyed was on the left as you enter.
    • Signage is provided for the basket checkouts.
    • Signage is clearly visible with high contrasting colours.
    • The height of the loading area is 85cm.
    • The height of the packing area is 105cm.
    • The card payment machine is at a height of 129cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Self-Service Checkouts

  • The self-service checkout area is located on the left as you enter.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 133cm to 153cm from the floor.
    • The height of the scanner is 113cm.
    • The height of the loading area is 65cm.
    • The height of the packing area is 83cm.
    • The card payment machine is at a height of 115cm.
    • The payment machine is moveable.
    • Assistance is available at the self-serve checkouts.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear-right of the store.
    • The distance from the entrance is 30m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 142cm (width) x 228cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 117cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 106cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 108cm from the floor.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 147cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors open away from you.
  • The width of the opening is 149cm.
  • The doors have a low colour contrast.