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B&Q Edinburgh

New Craighall Retail Park, Off New Craighall Road, Edinburgh, EH15 3HS

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Access Guide

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Summary

  • This guide was created in November 2022.
  • There are no public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is a hearing assistance system at the tills, the customer service counter, the paint mixing counter and the Trade Point counter.
  • Accessible toilet facilities are available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are available.
  • Left hand transfer accessible toilet facilities can be found at the rear of the store, to the right of the main entrance.
  • Baby changing facilities can be found in the accessible toilet at the rear of the store, to the right of the main entrance.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the front of the store to the left of the main entrance.
  • There is a home delivery service from this store.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are available.
  • A colleague trained in British Sign Language is available.

Public Transport

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 7m from the main entrance.
  • The car park is free for all users.
  • Clearly marked and signed parent and child parking bays are.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located at the front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac and block paving.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are more than 10 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 250cm x 500cm.
    • There is a hatched zone on one side and to the rear.
    • The hatched zone is less than 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

Entrance (Main)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are bollards with poor colour contrast and no visual identification band in front of the entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors.
  • The width of the opening is 204cm.
  • There is an open entrance.
  • The width of the opening is 236cm.
  • There are security barriers immediately beyond the entrance.

Entrance (TradePoint)

  • This information is for the entrance located at the front of the building to the left hand side.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is step-free access at this entrance.
  • There are double automatic doors.
  • The width of the opening is 298cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is good colour contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is internal and external.
  • This area can be found to the right of the main entrance.
  • There are double automatic doors to access this area from the shop.
  • The width of the door opening is 173cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The majority of aisle widths are 150cm+.
  • There is good colour contrast between the shelving and floor in all areas.
  • There is background noise in the area.
  • Comments View
    • There is a second set of automatic doors to access the external area of the garden centre.

Area (Building Yard)

  • The area is internal and external.
  • This area can be found at the far left of the store, next to the Trade Point Counter.
  • There are double automatic doors to access this area from the shop.
  • The width of the door opening is 240cm.
  • There is step-free access throughout the area.
  • The lighting levels in this area are good.
  • Wayfinding signage is not provided.
  • The majority of aisle widths are 150cm+.
  • There is good colour contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Planning Area (Kitchens)

  • The planning area is located in the centre of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 100cm.
  • The standard height for desks is 100cm.
  • There is sufficient space to write or sign documents on the desk.
  • There is a height adjustable desk available.
  • The area has a clearly signed hearing assistance system.
  • There are stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Planning Area (Bathrooms)

  • The planning area is located in the centre of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 100cm.
  • The standard height for desks is 100cm.
  • There is sufficient space to write or sign documents on the desk.
  • There is a height adjustable desk available.
  • The area has a clearly signed hearing assistance system.
  • There are stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Accessible Toilet (Left Hand Transfer)

  • This accessible toilet is located at the rear of the store, to the right of the main entrance.
  • This accessible toilet is approximately 70m from the main entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille, tactile and written text signage on or near the toilet door.
  • There is a manual door which opens inwards and has a good colour contrast.
  • The width of the accessible toilet door opening is 82cm.
  • The door has a locking handle.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 270cm x 300cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the toilet.
  • The lateral transfer space is 140cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern to lean back against.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
  • The height of the toilet roll holder is 90cm.
  • The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side, a vertical grab rail on the non transfer side, a horizontal grab rail on the door and vertical grab rails on both sides of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor, the toilet roll holder and the hand dryer.
  • The following have a less clear colour contrast with their surroundings: the toilet seat.
  • There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever mixer.
  • The height of the soap dispenser is 86cm.
  • The height of the hand dryer is 94cm.
  • The cubicle also has: a waste bin with lid, a nappy/incontinence items bin, a sanitary bin and a full length mirror.

Standard Toilet

  • There is no standard toilet, but the accessible toilet can be used by everyone.

Counter (Paint Mixing)

  • The counter is located in the centre of the store.
  • The counter is approximately 35m from the main entrance.
  • Clear signage for the counter is not visible from the lift.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • The counter for seated users is 76cm high.
  • There is an assistance button which is 112cm from the floor.
  • The counter has a clearly signed hearing assistance system.
  • Colleagues are trained to use the hearing system.

Counter (Timber Cutting)

  • The counter is located at the rear of the store to the left of the main entrance.
  • The counter is approximately 60m from the main entrance.
  • Clear signage for the counter is not visible from the lift.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 103cm high.
  • There is an assistance button which is 120cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Tool Hire)

  • The counter is located at the front of the store to the left of the checkouts.
  • The counter is approximately 45m from the main entrance.
  • Clear signage for the counter is not visible from the lift.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • The counter does not have a hearing assistance system.

Counter (TradePoint)

  • The counter is located at the front of the store to the left of the TradePoint entrance.
  • The counter is approximately 2m from the TradePoint entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter has a clearly signed hearing assistance system.
  • Colleagues are trained to use the hearing system.

Checkouts

  • The checkout area is located at the front of the store, to the left of the main entrance.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: staffed checkouts and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 102cm high.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
    • The checkout has a clearly signed hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 85cm and 150cm.
    • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Exit

  • This information is for the exit located at the front of the store, just after the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors.
  • The width of the opening is 160cm.
  • There is a second set of doors.
  • The second set of doors is an open exit.
  • The width of the opening is 226cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with poor colour contrast and no visual identification band beyond the exit.
  • The minimum width between the bollards is 140cm.