Access Guide
Summary
- This guide was created in August 2023.
- There are no public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is step free access at this entrance.
- This entrance has more than one set of double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- There is not a designated safe place which can be used by people who may feel scared or at risk.
- Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
- Step-free ambulant toilet facilities are not available.
- Step-free standard toilet facilities are available.
- Baby change facilities are available.
- Left hand transfer accessible toilet facilities can be found the far end of the store on the right.
- Female and male standard toilet facilities can be found the far end of the store on the right.
- Baby changing facilities can be found within the accessible toilet the far end of the store on the right.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located on the left hand side after the checkouts.
- There is a collection point available at this store.
- The collection point is located on the left hand side after the checkouts.
- There is a home delivery service from this store.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden) and flat-bed.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are not available.
Public Transport
- Please click here for opening times and directions to this store.
- There is not a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on Tangmere Drive.
- The nearest train station is Gravelly Hill.
- For more information on Gravelly Hill Station please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Blue Badge parking is clearly marked and signed.
- The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
- The car park is free for all users.
- Free parking for all users is limited to 3 hours.
- Clearly marked parent and child parking bays are available.
- There are no Load and Go parking spaces available.
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Parking
View
- The car park is located directly in front of the store.
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are more than 10 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 243cm x 397cm.
- There is a hatched zone on both sides but not to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs with tactile paving and a marked car park crossing point.
Approach (Main Entrance)
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach which have a minimum width of 270cm and are 80cm high.
- The bollards have a visual identification band and contrast visually with the paving.
- There is step-free access on approach.
Entrance (Main)
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 225cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 169cm.
- There are security barriers immediately beyond the entrance.
Entrance (TradePoint)
- This information is for the entrance located at the far end of the car park on the right hand side.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- A colleague is available at this entrance to assist customers.
- There is step-free access at this entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 193cm.
- There are security barriers immediately beyond the entrance.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is good colour contrast between the shelving and floor in the majority of walkways.
- There is a browse and order point in the shop.
- There is background noise in the shop.
Area (Building Yard)
- The area is external.
- This area can be found on the far left after you enter the store.
- There are double automatic doors which are permanently held open to access this area from the shop.
- The width of the door opening is 216cm.
- There is step-free access throughout the area.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There may be background noise in the area.
Area (Garden Centre - Internal)
- The area is internal.
- This area can be found on the right of the store.
- There to access this area from the shop.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is good colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Area (Garden Centre External)
- The area is external.
- This area can be found on the right hand side of the store.
- There are double automatic doors which are permanently held open to access this area from the shop.
- The width of the door opening is 185cm.
- There is step-free access throughout the area.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is poor colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the area.
Planning Area (Kitchen and Bathroom)
- The planning area is located in the centre of the store.
- There is step-free access to the planning area.
- There is not a clear unobstructed route to the planning area.
- The lighting levels in the planning area are good.
- The distance between the floor and the lowest desk is 79cm.
- The distance between the floor and the highest desk is 101cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are high stools and some chairs without armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Counter (Collections)
- The counter is located on the left after the checkouts.
- The counter is approximately 38m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 106cm high.
- The counter for seated users is 83cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
- There is an assistance button which is 110cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Paint Mixing)
- The counter is located in the centre of the store.
- The counter is approximately 28m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- The counter for seated users is 76cm high.
- There is an assistance button which is 117cm from the floor.
- The counter does not have a hearing assistance system.
Counter (TradePoint)
- The counter is located on the right hand side as you enter via the TradePoint entrance.
- The counter is approximately 4m from the entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The lighting levels at the counter are good.
- The counter is 108cm high.
- The counter for seated users is 75cm high.
- There is sufficient space to write or sign documents on the counter.
- The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
- The counter does not have a hearing assistance system.
Service (Timber Cutting)
- The service is located at the far left of the store.
- The service is approximately 85m from the main entrance.
- Clear signage for the service is not visible from the entrance.
- There is step-free access to the service.
- The lighting levels at the service are good.
- There is an assistance button which is 110cm from the floor.
- The service does not have a hearing assistance system.
Accessible Toilet (Left Hand Transfer)
- This accessible toilet is located on the far end of the store on the right.
- This accessible toilet is approximately 57m from the main entrance.
- There is step-free access into the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- There is a manual door which opens outwards and has a good colour contrast.
- The width of the accessible toilet door opening is 81cm.
- The door has a locking handle.
- No key is required for the accessible toilet.
- The dimensions of the cubicle are 173cm x 230cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the toilet but it is obstructed.
- The lateral transfer space is 104cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the transfer side.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 47cm.
- The toilet does not have a backrest or a cistern to lean back against.
- The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
- The height of the toilet roll holder is 100cm.
- The following grab rails are available: a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
- There is a dropdown rail on the transfer side.
- The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the toilet roll holder.
- The following have a less clear colour contrast with their surroundings: the floor, the toilet seat and the hand dryer.
- There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
- The height of the wash basin is 73cm.
- The wash basin tap type is lever mixer.
- The height of the soap dispenser is 95cm.
- The height of the hand dryer is 100cm.
- There is not a shelf.
- The cubicle also has: a full length mirror, a sanitary bin and a nappy/incontinence items bin.
- The cubicle does not have coat hooks.
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Baby Changing Facilities
View
- There is a flip down baby change table available at a height of 92cm.
Standard Toilet
- This toilet is located at the rear of the store on the far right.
- This toilet is approximately 56m from the main entrance.
- There is step-free access into the toilet.
- There is pictorial and written text signage on or near the toilet door.
- The male and female standard toilets were surveyed.
- The colour contrast between the external toilet door and wall is good for both female and male.
- The wash basin tap type is push.
Checkouts
- The checkout area is located to left as you enter the store.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: staffed checkouts and self-service checkouts.
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Staffed Checkout(s)
View
- The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The checkout is 102cm high.
- There is not a clear knee recess beneath the staffed checkout for seated users.
- The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 66cm and 150cm.
- The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Exit
- This information is for the exit located directly behind the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is step-free access at this exit.
- There are double automatic doors which open by sliding.
- The width of the opening is 230cm.
- There is a second set of doors.
- The second set of doors is an open exit.
- The width of the opening is 246cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.