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B&Q Fakenham

Enterprise Way, Fakenham, Norfolk, NR21 8SN

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Access Guide

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Summary

  • This guide was created in November 2023.
  • There are public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the store entrance.
  • There is ramped/sloped access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • There is a hearing assistance system at the tills.
  • Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
  • Step-free ambulant toilet facilities are available.
  • Step-free standard toilet facilities are not available.
  • Baby change facilities are available.
  • Left hand transfer accessible toilet facilities can be found in the front right corner of the store, beside the checkouts.
  • Baby changing facilities can be found within the accessible toilet.

Public Transport

Getting Help and Assistance

  • There is a collection point available at this store.
  • The collection point is located n the front right corner of the store, beside the checkouts.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.

Parking

  • The store has its own parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 5m from the entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 3 hours.
  • Clearly marked and signed parent and child parking bays are available.
  • Parking View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
  • Blue Badge Parking View
    • There are 7 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 230cm x 464cm.
    • There is a hatched zone on one side only.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.

Approach

  • The surface of the approach is tarmac and block paving.
  • There are bollards on the approach which have a minimum width of 130cm and are 88cm high.
  • The bollards contrast visually with the paving.
  • There is step-free access on approach.
  • There is a slope with a very easy incline in front of the bollards.

Entrance

  • This information is for the entrance located at the front and on the right side of the store.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 182cm.
  • There is a second set of doors.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 186cm.
  • There are security barriers immediately beyond the entrance.
  • The minimum width between the barriers is 177cm.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is high visual contrast between the shelving and floor throughout the shop.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found on the left side of the store.
  • There are double automatic doors which open by sliding to access this area from the shop.
  • The width of the door opening is 198cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The majority of aisle widths are 150cm+.
  • There is high visual contrast between the shelving and floor in all areas.
  • There is background noise in the area.

Counter (Collections)

  • The counter is located in the front right corner of the store, beside the checkouts.
  • The counter is approximately 20m from the entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 95cm high.
  • There is sufficient space to write or sign documents on the counter.
  • There is an assistance button which is 83cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Paint Mixing)

  • The counter is located in front as you enter and in the centre of the store.
  • The counter is approximately 15m from the entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 106cm high.
  • There is an assistance button which is 115cm from the floor.
  • The counter does not have a hearing assistance system.

Planning Area (Kitchens and Bathrooms)

  • The planning area is located in the centre and at the rear of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The standard height for desks is 75cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are seats which do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Checkouts

  • The checkout area is located in the front right corner of the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The checkout is 106cm high.
    • The checkout for seated users is 83cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout has a clearly signed hearing assistance system.
    • The following staffed checkouts have a hearing assistance system: the cash, card and returns counter.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 66cm and 147cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Toilet with Adaptations (Left Hand Transfer)

  • This accessible toilet is located in the front right corner of the store, beside the checkouts.
  • This accessible toilet is approximately 25m from the entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high visual contrast.
  • The width of the accessible toilet door opening is 82cm.
  • The door has a twist lock.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 128cm x 230cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the toilet but it is obstructed.
  • The lateral transfer space is 63cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non transfer side.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern to lean back against.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
  • The following fixtures cannot be reached from the toilet seat: the hand dryer.
  • The height of the toilet roll holder is 110cm.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical grab rail on the non transfer side.
  • There is a dropdown rail on the transfer side.
  • The following have a high visual contrast with their surroundings: the floor, the dropdown rail and the internal door.
  • The following have a less clear visual contrast with their surroundings: the toilet seat and all grab rails.
  • There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • The height of the soap dispenser is 115cm.
  • The height of the hand dryer is 95cm.
  • There is not a shelf.
  • The coat hooks for standing users are not at the recommended height.
  • The cubicle also has: a waste bin without lid and a sanitary bin.
  • The cubicle does not have a mirror.

Exit

  • This information is for the exit located in the front right corner of the store, through the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • The minimum width between the barriers is 179cm.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 130cm.
  • There is a second set of doors.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the opening is 155cm.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with high visual contrast but no visual identification band beyond the exit.
  • The minimum width between the bollards is 124cm.