You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are no public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• There is a hearing assistance system at the tills and the Trade Point counter.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the rear of the store.
• Ambulant toilet facilities can be found at the rear of the store.
• Shared standard toilet facilities can be found at the rear of the store.
• Baby changing facilities can be found at the rear of the store, in the accessible toilet.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• The following are available to borrow: wheelchairs.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Lower Church Road.
• The nearest train station is Swanwick.
• For more information on Swanwick train station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Markings for Blue Badge parking are faded.
• The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 8 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 237cm x 488cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are bollards with high colour contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 285cm.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient and a width of at least 150cm .
• There is a single automatic door which open by sliding.
• The width of the opening is 186cm.
• There is a second set of doors.
• There is a single automatic door which open by sliding.
• The width of the opening is 181cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found right from the main entrance.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 173cm.
• There is step-free access throughout the majority of the area.
• The majority of aisle widths are 150cm+.
• There is high colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

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• Comments View
  • There is a slight slope after the entrance.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located at the rear left of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 81cm.
• The distance between the floor and the highest desk is 103cm.
• There is not sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located left from the main entrance.
• The counter is approximately 30m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

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• Comments View
  • There is no customer counter, only a staff computer.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located left from the main entrance.
• The counter is approximately 12m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is an assistance button which is 82cm from the floor.
• The counter does not have a hearing assistance system.

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• Comments View
  • There is no customer counter, only a staff computer.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store.
• The counter is approximately 40m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 85cm from the floor.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located left from the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 106cm and 176cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located at the rear of the store.
• This accessible toilet is approximately 70m from the main entrance.
• There is step-free access into the accessible toilet.
• There is no signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 81cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 146cm x 177cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 89cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 45cm.
• The toilet has a covered cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the hand dryer.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the dropdown rail, the floor, the internal door, all grab rails, the toilet seat and the hand dryer.
• The following have a less clear colour contrast with their surroundings: the toilet roll holder.
• There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 103cm.
• The height of the hand dryer is 114cm.
• The cubicle also has: a full length mirror and a sanitary bin.
• The cubicle does not have coat hooks.
• The door to enter toilet area is 81cm wide.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear of the store.
• This toilet is approximately 70m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile and written text signage on or near the toilet door.
• The shared standard toilet was surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.
• There is a baby change facility which is not at a recommended height.

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• Comments View
  • The baby change table is flip down and 81cm high.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located left from the main entrance.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• A width of at least 150cm and There is a ramp with a steep gradient .
• There are double automatic doors which open by sliding.
• The width of the opening is 181cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high colour contrast and a visual identification band beyond the exit.