You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are no public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main store entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Left hand transfer accessible toilet facilities can be found at the rear left of the store.
• Baby changing facilities can be found at the rear left of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• The Click + Collect point is located immediately after entrance to store.
• There is a collection point available at this store.
• The collection point is located immediately after entrance to the store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, board carrier (A-frame), flat-bed and wheeled basket.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located Station Road.
• The nearest train station is New Southgate.
• For more information on Great Northern Rail services please click here (opens new tab).
• The nearest underground/overground station is Arnos Grove.
• For more information on TFL underground services please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 8m from the main Store entrance.
• The car park is free for all users.
• Free parking for all users is limited to 3 hours.
• Clearly marked parent and child parking bays are available.
• There are Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 6 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 225cm x 460cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
  • The dimensions of other designated Blue Badge parking bays vary in size.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with dropped kerbs, but no tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Approach (from Blue Badge Bays). Skip to the next section.

Approach (from Blue Badge Bays)

• The surface of the approach is block paving.
• There are bollards on the approach which have a minimum width of 135cm and are 75cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Approach (from Standard Parking). Skip to the next section.

Approach (from Standard Parking)

• The surface of the approach is tarmac and uneven.
• There are bollards on the approach which have a minimum width of 135cm and are 75cm high.
• The bollards have a visual identification band and contrast visually with the tarmac.
• There is step-free access on approach.

You are on Entrance (Main Store). Skip to the next section.

Entrance (Main Store)

• This information is for the entrance located to the right hand front of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast but no visual identification band in front of the entrance.
• There is step-free access at this entrance.
• There are double automatic doors which open by sliding.
• The width of the opening is 195cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 205cm.
• There are automatic swing gates, security barriers and fixed barriers immediately beyond the entrance.
• The minimum width between the barriers is 120cm.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the left of the building.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are bollards with high visual contrast and a visual identification band in front of the entrance.
• The minimum width between the bollards is 130cm.
• There is step-free access at this entrance.
• There are double manual doors which are permanently open.
• The width of the opening is 187cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is internal and external.
• This area can be found to the right as you enter the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 230cm.
• There is step-free access throughout the area.
• The lighting levels in this area are varied.
• Wayfinding signage is not provided.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the left as you enter main store.
• The majority of aisle widths are 150cm+.
• There is low visual contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located in the centre right if the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 84cm.
• The distance between the floor and the highest desk is 107cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located immediately after store entrance to the left.
• The counter is approximately 4m from the entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 100cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has insufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the right as you enter the store.
• The counter is approximately 45m from the entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the far left rear as you enter the store.
• The service is approximately 100m from the entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are low.
• The service does not have a hearing assistance system.

You are on Checkouts (Main Store Pay and Returns). Skip to the next section.

Checkouts (Main Store Pay and Returns)

• The checkout area is located to the left as you enter the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 100cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 90cm and 145cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to both sides of the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout is placed in front of a patterned background.
  • The checkout is 106cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• This accessible toilet is located to the rear left of the store.
• This accessible toilet is approximately 80m from the entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a high visual contrast.
• The width of the accessible toilet door opening is 92cm.
• The door has a lever twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 153cm x 212cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet.
• The lateral transfer space is 78cm (from the side of the toilet pan to the wall).
• There is a lever flush on the non transfer side.
• The height of the toilet seat above floor level is 46cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 46cm.
• The following grab rails are available: a horizontal grab rail on the door, a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high visual contrast with their surroundings: the toilet roll holder, the floor, the dropdown rail and all grab rails.
• The following have a less clear visual contrast with their surroundings: the toilet seat, the hand dryer and the internal door.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 108cm.
• The height of the hand dryer is 82cm.
• There is not a shelf.
• The cubicle also has: a waste bin with lid and a nappy/incontinence items bin.
• The cubicle does not have a full length mirror.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located to the rear left of the store .
• This toilet is approximately 80m from the entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The visual contrast between the external toilet door and wall is high for both female and male.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located to the rear left of the branch.
• This parent and baby room is approximately 80m from the entrance.
• There is step-free access into the parent and baby room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is lever mixer.
• Waste bins include: a nappy bin.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 200cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 130cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 130cm.