You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the store entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• There is a hearing assistance system at the tills.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the rear right side of the store.
• Baby changing facilities can be found in the disabled toilet at the rear right side of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store close to the checkouts.
• There is a collection point available at this store.
• The collection point is located at the front of the store close to the checkouts.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on Shakespeare Street.
• The nearest train station is Gainsborough Lea Road.
• For more information on Gainsborough Lea Road station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked.
• The nearest designated Blue Badge parking bay is approximately 12m from the store entrance.
• The car park is free for all users.
• Free parking for all users is limited to 2 hours.
• Clearly marked and signed parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 470cm.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is ramped/sloped access at this entrance.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 168cm.
• There are fixed barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the majority of the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has bold repeating patterns which could be confusing or look like steps or holes to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found at the far left of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 162cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is good colour contrast between the shelving and floor in all areas.
• There is background noise in the area.

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• Comments View
  • There is a small lip at the entrance.
  • There are grates in the walkways which may be a trip hazard.

You are on Planning Area (Kitchens And Bathrooms). Skip to the next section.

Planning Area (Kitchens And Bathrooms)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located at the front of the store.
• The counter is approximately 13m from the store entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 116cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Collections). Skip to the next section.

Service (Collections)

• The service is located at the front of the store to the right of the entrance.
• The service is approximately 17m from the store entrance.
• Clear signage for the service is visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 86cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store to the right of the entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The checkout is 107cm high.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.
  • The following staffed checkouts have a hearing assistance system: Cash, Card and Returns.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 136cm and 148cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located at the rear right of the store, in the staff area.
• This accessible toilet is approximately 29m from the store entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 87cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 145cm x 197cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 73cm (from the side of the toilet pan to the wall).
• There is a lever flush on the transfer side.
• The height of the toilet seat above floor level is 47cm.
• The toilet does not have a backrest or a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 96cm.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door, a vertical grab rail on the transfer side and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor, the toilet seat, the toilet roll holder and the hand dryer.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• The height of the wash basin is 76cm.
• The wash basin tap type is lever mixer.
• The height of the soap dispenser is 97cm.
• The height of the hand dryer is 108cm.
• The cubicle does not have a full length mirror, disposal facilities and coat hooks.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 86cm.
• Comments View
  • Ask a member of staff for access to the toilet.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a ramp with a slight gradient .
• The ramp does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 167cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.