You are on Summary. Skip to the next section.

Summary

• This guide was created in November 2022.
• There are public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is a hearing assistance system at the tills and the paint mixing counter.
• Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the front of the store to the left of the main entrance.
• Shared standard toilet facilities can be found at the front of the store to the left of the main entrance.
• Baby changing facilities can be found in the accessible toilet at the front of the store to the left of the main entrance.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store just beyond the checkouts.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame) and flat-bed.
• Documents/information can be provided in: large print on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.
• British Sign Language interpreters can be provided on request.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on on the A72, Wilderhaugh.
• The nearest train station is Galashiels.
• For more information on Galashiels Railway Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 5 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 240cm x 440cm.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving and a marked car park crossing point.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach is stone/concrete tiles and block paving.
• There is ramped/sloped access on approach.
• There is a ramp with a slight gradient and a width of at least 150cm on approach.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There is a slope with a slight gradient and a width of at least 150cm .
• There are double automatic doors.
• The width of the opening is 145cm.
• There is a second set of doors.
• There are double automatic doors.
• The width of the opening is 130cm.
• There are security barriers immediately beyond the entrance.
• The minimum width between the barriers is 144cm.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is low colour contrast between the shelving and floor throughout the shop.
• There is background noise in the shop.

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• Comments View
  • Some aisles have trolleys stored in the middle, restricting the access width.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left of the main entrance, past the checkouts.
• There are double automatic doors to access this area from the shop.
• The width of the door opening is 135cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is not provided.
• The majority of aisle widths are not 150cm+.
• There is high colour contrast between the shelving and floor in all areas.
• There is background noise which varies, depending on the time of day.

You are on Planning Area (Kitchens and Bathrooms). Skip to the next section.

Planning Area (Kitchens and Bathrooms)

• The planning area is located in the centre of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk.
• The area has a clearly signed hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located to the right of the main entrance.
• The counter is approximately 10m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• There is an assistance button which is 112cm from the floor.
• The counter has a clearly signed hearing assistance system.
• Colleagues are trained to use the hearing system.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located next to the exit, just after the checkouts.
• The counter is approximately 25m from the the entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store to the left of the main entrance.
• There is step-free access to the checkout area.
• The route to the checkout area is not unobstructed.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts.

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• Staffed Checkout(s) View
  • The checkout is 102cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout has a clearly signed hearing assistance system.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located at the front of the store, to the left of the main entrance.
• This accessible toilet is approximately 30m from the main entrance.
• There is step-free access into the accessible toilet.
• There is pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a high colour contrast.
• The width of the accessible toilet door opening is 84cm.
• The door has a locking handle.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 188cm x 240cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet.
• The lateral transfer space is 104cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 45cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
• The height of the toilet roll holder is 100cm.
• The following grab rails are available: a vertical grab rail on the non transfer side, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following have a high colour contrast with their surroundings: the floor, the internal door and some grab rails.
• The following have a less clear colour contrast with their surroundings: the dropdown rail, the hand dryer, the toilet roll holder, the toilet seat and some grab rails.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 82cm.
• The wash basin tap type is twist turn mixer.
• The height of the soap dispenser is 134cm.
• The height of the hand dryer is 117cm.
• The cubicle also has: a waste bin without lid.
• There is an outer lobby manual door leading to the toilet. The width of the outer doorway is 80cm.

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• Baby Changing Facilities View
  • There is a flip down baby change table available at a height of 88cm.
• Comments View
  • The corridor leading to the toilets is 89cm wide.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the front of the store to the left of the main entrance.
• This toilet is approximately 30m from the main entrance.
• There is step-free access into the toilet.
• There is pictorial signage on or near the toilet door.
• The shared standard toilet was surveyed.
• The colour contrast between the external toilet door and wall is high for both female and male.
• The wash basin tap type is lever mixer.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located at the front of the store just beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• The minimum width between the barriers is 147cm.
• There is ramped/sloped access at this exit.
• There is a slope with a slight gradient and a width of at least 150cm .
• There are double automatic doors.
• The width of the opening is 130cm.
• The second set of doors are double automatic doors.
• The width of the opening is 150cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.