Skip to main content
The new name for DisabledGo

B&Q Gillingham

Will Adams Way, Gillingham, Kent, ME8 6BY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • This guide was created in July 2023.
  • There are no public transport links within 200m of the venue.
  • The venue has its own parking.
  • A designated drop off point is not available.
  • The most accessible entrance is the main entrance.
  • There is step free access at this entrance.
  • This entrance has double doors.
  • The doors are automatic.
  • There is step-free access throughout the building.
  • There is not a designated safe place which can be used by people who may feel scared or at risk.
  • Accessible toilet facilities are available.
  • Step-free ambulant toilet facilities are not available.
  • Step-free standard toilet facilities are available.
  • Baby change facilities are available.
  • Right hand transfer accessible toilet facilities can be found at the rear of the store.
  • Female and male standard toilet facilities can be found at the rear of the store.
  • Baby changing facilities can be found at the rear of the store.

Getting Help and Assistance

  • Click + Collect is available at this store.
  • The Click + Collect point is located at the front of the store to the right of the checkouts.
  • There is a collection point available at this store.
  • The collection point is located at the front of the store to the right of the checkouts.
  • There is a home delivery service from this store.
  • The following are available to borrow: wheelchairs.
  • The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
  • An assistance dog toilet or toileting area is not available at the store.
  • Water bowls for assistance dogs are not available.
  • A colleague trained in British Sign Language is available.

Public Transport

Parking

  • The store has shared parking facilities which do not need to be booked in advance.
  • Blue Badge parking is available.
  • Blue Badge parking is clearly marked and signed.
  • The nearest designated Blue Badge parking bay is approximately 30m from the main entrance.
  • The car park is free for all users.
  • Free parking for all users is limited to 4 hours.
  • Clearly marked and signed parent and child parking bays are.
  • There are no Load and Go parking spaces available.
  • Parking View
    • The car park is located at the front of the store.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • Parking spaces are provided on a first come first serve basis.
  • Blue Badge Parking View
    • There are more than 10 Blue Badge parking bays.
    • The dimensions of the Blue Badge bays are 230cm x 480cm.
    • There is a hatched zone on both sides and to the rear.
    • The hatched zone is at least 120cm.
  • Access from the Car Park View
    • The entrance is clearly visible from the car park.
    • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

Approach (Main Entrance)

  • The surface of the approach is tarmac.
  • There are bollards on the approach which have a minimum width of 162cm and are 90cm high.
  • The bollards have a visual identification band and contrast visually with the paving.
  • There is step-free access on approach.

Entrance (Main)

  • This information is for the entrance located at the front of the store to the left.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There is an open entrance.
  • There is a second set of doors.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 213cm.
  • There are automatic swing gates and security barriers immediately beyond the entrance.

Approach (TradePoint Entrance)

  • The surface of the approach is tarmac.
  • The bollards have a visual identification band and contrast visually with the tarmac.
  • There is step-free access on approach.

Entrance (TradePoint)

  • This information is for the entrance located at the front of the store to the right.
  • The entrance area/door is clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • A colleague is available at this entrance to assist customers.
  • There is step-free access at this entrance.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 257cm.
  • There are security barriers immediately beyond the entrance.

Shop

  • There is step-free access throughout the shop.
  • The lighting levels in the shop are good.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the shop.
  • All flooring in the shop is smooth and even.
  • The majority of aisle widths are 150cm+.
  • Access throughout the shop is unobstructed.
  • There is low colour contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the shop.

Area (Garden Centre)

  • The area is external.
  • This area can be found to the left of the store.
  • There are double automatic doors which are permanently held open to access this area from the shop.
  • The width of the door opening is 216cm.
  • There is step-free access throughout the area.
  • Wayfinding signage is not provided.
  • The majority of aisle widths are 150cm+.
  • There is low colour contrast between the shelving and floor in the majority of walkways.
  • There is background noise in the area.

Counter (Collections)

  • The counter is located at the front of the store, to the right as you enter via the main entrance.
  • The counter is approximately 75m from the main entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • The counter is placed in front of a patterned background.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • The counter for seated users is 83cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
  • There is an assistance button which is 120cm from the floor.
  • The counter does not have a hearing assistance system.

Counter (Paint Mixing)

  • The counter is located directly beyond the main entrance, towards the centre of the store.
  • The counter is approximately 50m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • The counter for seated users is 76cm high.
  • The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
  • The counter does not have a hearing assistance system.

Service (Timber Cutting)

  • The service is located beyond the TradePoint entrance.
  • The service is approximately 50m from the TradePoint entrance.
  • Clear signage for the service is not visible from the entrance.
  • There is step-free access to the service.
  • The lighting levels at the service are good.
  • There is an assistance button which is 156cm from the floor.
  • The service does not have a hearing assistance system.

Counter (TradePoint)

  • The counter is located to the right as you enter via the TradePoint entrance.
  • The counter is approximately 5m from the TradePoint entrance.
  • The counter is visible from the entrance.
  • There is step-free access to the counter.
  • The lighting levels at the counter are good.
  • The counter is 107cm high.
  • The counter for seated users is 72cm high.
  • There is sufficient space to write or sign documents on the counter.
  • The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
  • The counter does not have a hearing assistance system.

Counter (Tool Hire)

  • The counter is located at the front of the store, to the left of the checkouts.
  • The counter is approximately 110m from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The lighting levels at the counter are good.
  • The counter is 105cm high.
  • There is not sufficient space to write or sign documents on the counter.
  • The counter does not have a hearing assistance system.

Planning Area (Kitchen and Bathrooms)

  • The planning area is located towards the rear of the store.
  • There is step-free access to the planning area.
  • The lighting levels in the planning area are good.
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 99cm.
  • There is sufficient space to write or sign documents on the desk.
  • The area does not have a hearing assistance system.
  • There are high stools and some chairs without armrests.
  • There is sufficient space for a wheelchair user to use the planning area.

Checkouts

  • The checkout area is located at the front of the store.
  • There is step-free access to the checkout area.
  • The checkout area is clearly signed.
  • The lighting levels at the checkout area are moderate to good.
  • The store has: a staffed checkout and self-service checkouts.
  • Staffed Checkout(s) View
    • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
    • The checkout is 82cm high.
    • The checkout for seated users is 65cm high.
    • There is not a clear knee recess beneath the staffed checkout for seated users.
    • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
    • The checkout does not have a hearing assistance system.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkouts vary between 82cm and 150cm.
    • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
    • There is a hand-held scanner.
    • Colleagues can provide assistance with using the self-service checkouts.

Accessible Toilet (Right Hand Transfer)

  • This accessible toilet is located at the rear of the store.
  • This accessible toilet is approximately 170m from the main entrance.
  • There is step-free access into the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is a manual door which opens outwards and has a high colour contrast.
  • The width of the accessible toilet door opening is 86cm.
  • The door has a twist lock.
  • No key is required for the accessible toilet.
  • The dimensions of the cubicle are 248cm x 195cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the toilet but it is obstructed.
  • The lateral transfer space is 123cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • The height of the toilet seat above floor level is 50cm.
  • The toilet has a cistern to lean back against.
  • The following fixtures can be reached from the toilet seat: the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the toilet roll holder and the hand dryer.
  • The height of the toilet roll holder is 87cm.
  • The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin and a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The following have a high colour contrast with their surroundings: the toilet roll holder, the dropdown rail, all grab rails, the internal door, the toilet seat and the floor.
  • The following have a less clear colour contrast with their surroundings: the hand dryer.
  • There is a pull cord emergency alarm at a recommended height.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever mixer.
  • The height of the hand dryer is 87cm.
  • There is a shelf located where it is not reachable.
  • The shelf is positioned between 85cm and 105cm and does not have minimum dimensions of 12.5cm x 40cm.
  • The cubicle also has: a full length mirror and a waste bin without lid.
  • The cubicle does not have coat hooks.

Standard Toilet

  • This toilet is located at the rear of the store.
  • This toilet is approximately 170m from the main entrance.
  • There is step-free access into the toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The male and female standard toilets were surveyed.
  • The colour contrast between the external toilet door and wall is high for both female and male.
  • The wash basin tap type is push.

Parent and Baby Room / Breastfeeding Room

  • This parent and baby room is located at the rear of the store.
  • This parent and baby room is approximately 170m from the main entrance.
  • There is step-free access into the parent and baby room.
  • There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
  • No key is required for the room.
  • There is a baby change facility which is not at a recommended height.
  • The wash basin tap type is lever mixer.
  • Waste bins include: a general waste bin with lid.

Exit

  • This information is for the exit located beyond the checkouts.
  • The exit area/door is clearly signed.
  • There are security barriers before the exit.
  • A colleague is available at this exit to assist customers.
  • There is step-free access at this exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 216cm.
  • There is a second set of doors.
  • The second set of doors is an open exit.
  • There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
  • There are bollards with high colour contrast and a visual identification band beyond the exit.