You are on Summary. Skip to the next section.

Summary

• This guide was created in July 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is step free access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are available.
• Baby change facilities are available.
• Right hand transfer accessible toilet facilities can be found at the rear of the store.
• Female and male standard toilet facilities can be found at the rear of the store.
• Baby changing facilities can be found at the rear of the store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located at the front of the store to the right of the checkouts.
• There is a collection point available at this store.
• The collection point is located at the front of the store to the right of the checkouts.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are not available.
• A colleague trained in British Sign Language is available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on the A2 Sovereign Boulevard.
• The nearest train station is Gillingham .
• For more information on Gillingham Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 30m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 4 hours.
• Clearly marked and signed parent and child parking bays are.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are more than 10 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 230cm x 480cm.
  • There is a hatched zone on both sides and to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac.
• There are bollards on the approach which have a minimum width of 162cm and are 90cm high.
• The bollards have a visual identification band and contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the store to the left.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There is an open entrance.
• There is a second set of doors.
• There are double automatic doors which are permanently open.
• The width of the opening is 213cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Approach (TradePoint Entrance). Skip to the next section.

Approach (TradePoint Entrance)

• The surface of the approach is tarmac.
• The bollards have a visual identification band and contrast visually with the tarmac.
• There is step-free access on approach.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located at the front of the store to the right.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is step-free access at this entrance.
• There are double automatic doors which are permanently open.
• The width of the opening is 257cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left of the store.
• There are double automatic doors which are permanently held open to access this area from the shop.
• The width of the door opening is 216cm.
• There is step-free access throughout the area.
• Wayfinding signage is not provided.
• The majority of aisle widths are 150cm+.
• There is poor colour contrast between the shelving and floor in the majority of walkways.
• There is background noise in the area.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located at the front of the store, to the right as you enter via the main entrance.
• The counter is approximately 75m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 83cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• There is an assistance button which is 120cm from the floor.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located directly beyond the main entrance, towards the centre of the store.
• The counter is approximately 50m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• The counter for seated users is 76cm high.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located beyond the TradePoint entrance.
• The service is approximately 50m from the TradePoint entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 156cm from the floor.
• The service does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located to the right as you enter via the TradePoint entrance.
• The counter is approximately 5m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 107cm high.
• The counter for seated users is 72cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Tool Hire). Skip to the next section.

Counter (Tool Hire)

• The counter is located at the front of the store, to the left of the checkouts.
• The counter is approximately 110m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is not sufficient space to write or sign documents on the counter.
• The counter does not have a hearing assistance system.

You are on Planning Area (Kitchen and Bathrooms). Skip to the next section.

Planning Area (Kitchen and Bathrooms)

• The planning area is located towards the rear of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 75cm.
• The distance between the floor and the highest desk is 99cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the front of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: a staffed checkout and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 82cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 82cm and 150cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located at the rear of the store.
• This accessible toilet is approximately 170m from the main entrance.
• There is step-free access into the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The width of the accessible toilet door opening is 86cm.
• The door has a twist lock.
• No key is required for the accessible toilet.
• The dimensions of the cubicle are 248cm x 195cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet but it is obstructed.
• The lateral transfer space is 123cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• The height of the toilet seat above floor level is 50cm.
• The toilet has a cistern to lean back against.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder and the hand dryer.
• The height of the toilet roll holder is 87cm.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor, the toilet seat and the toilet roll holder.
• The following have a less clear colour contrast with their surroundings: the hand dryer.
• There is a pull cord emergency alarm at a recommended height.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever mixer.
• The height of the hand dryer is 87cm.
• There is a shelf located where it is not reachable.
• The shelf is positioned between 85cm and 105cm and does not have minimum dimensions of 12.5cm x 40cm.
• The cubicle also has: a full length mirror and a waste bin without lid.
• The cubicle does not have coat hooks.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• This toilet is located at the rear of the store.
• This toilet is approximately 170m from the main entrance.
• There is step-free access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The male and female standard toilets were surveyed.
• The colour contrast between the external toilet door and wall is good for both female and male.
• The wash basin tap type is push.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• This parent and baby room is located at the rear of the store.
• This parent and baby room is approximately 170m from the main entrance.
• There is step-free access into the parent and baby room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• No key is required for the room.
• There is a baby change facility which is not at a recommended height.
• The wash basin tap type is lever mixer.
• Waste bins include: a general waste bin with lid.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located beyond the checkouts.
• The exit area/door is clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 216cm.
• There is a second set of doors.
• The second set of doors is an open exit.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with good colour contrast and a visual identification band beyond the exit.