Access Guide
Summary
- This guide was created in July 2023.
- There are public transport links within 200m of the venue.
- The venue has its own parking.
- A designated drop off point is not available.
- The most accessible entrance is the main entrance.
- There is ramped/sloped access at this entrance.
- This entrance has double doors.
- The doors are automatic.
- There is step-free access throughout the building.
- Accessible toilet facilities are available, but they do not meet AccessAble's criteria.
- Step-free standard toilet facilities are available.
- Baby change facilities are available.
- Left hand transfer accessible toilet facilities can be found to the right of the store after you enter via the main entrance, past the checkouts.
- Female and male standard toilet facilities can be found to the right of the store after you enter via the main entrance, past the checkouts.
- Baby changing facilities can be found to the right of the store after you enter via the main entrance, past the checkouts.
Getting Help and Assistance
- Click + Collect is available at this store.
- The Click + Collect point is located to the right after you enter the store via the main entrance.
- The following are available to borrow: wheelchairs.
- The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame), flat-bed and wheeled basket.
- An assistance dog toilet or toileting area is not available at the store.
- Water bowls for assistance dogs are not available.
Public Transport
- Please click here for opening times and directions to this store.
- There is a bus stop within approximately 150m of the venue.
- The nearest bus stop is located on Street Road (A39).
- The nearest train station is Castle Cary.
- For more information on Castle Cary Station please click here (opens new tab).
Parking
- The store has its own parking facilities which do not need to be booked in advance.
- Blue Badge parking is available.
- Markings for Blue Badge parking are faded.
- The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
- The car park is free for all users.
- Clearly marked parent and child parking bays are.
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Parking
View
- The car park is located at the front of the store on Street Road (A39).
- The car park type is open air/surface.
- The car park surface is tarmac.
- Parking spaces are provided on a first come first serve basis.
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Blue Badge Parking
View
- There are 4 Blue Badge parking bays.
- The dimensions of the Blue Badge bays are 230cm x 460cm.
- There is a hatched zone on both sides and to the rear.
- The hatched zone is at least 120cm.
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Access from the Car Park
View
- The entrance is clearly visible from the car park.
- Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs and a lack of pedestrian walkways to cross the car park.
Entrance (Main)
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is ramped/sloped access at this entrance.
- There is a slope with a steep gradient and a width of at least 150cm .
- The slope does not have handrails.
- There are double automatic doors which open by sliding.
- The width of the opening is 151cm.
- There is a second set of doors.
- There are double automatic doors which open by sliding.
- The width of the opening is 135cm.
- There are security barriers immediately beyond the entrance.
- The minimum width between the barriers is 137cm.
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Comments
View
- The degree of the steep slope is between 6-7.
Shop
- There is step-free access throughout the shop.
- The lighting levels in the shop are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the shop.
- All flooring in the shop is smooth and even.
- The majority of aisle widths are 150cm+.
- Access throughout the shop is unobstructed.
- There is low colour contrast between the shelving and floor in the majority of walkways.
- There is background noise in the shop.
Area (Garden Centre)
- The area is external.
- This area can be found to the right after you enter the store via the main entrance.
- There are double automatic doors which is permanently held open to access this area from the shop.
- The width of the door opening is 160cm.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The flooring surface is not smooth and even due to uneven concrete.
- The majority of aisle widths are 150cm+.
- There is low colour contrast between the shelving and floor in the majority of walkways.
- There is no (or very little) background noise in the area.
Area (Building Yard)
- The area is internal.
- This area can be found to the right and rear after you enter the store via the main entrance.
- There are no doors at this entrance to access this area from the shop.
- There is step-free access throughout the area.
- The lighting levels in this area are good.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The majority of aisle widths are 150cm+.
- There is low colour contrast between the shelving and floor in all areas.
- There is background noise in the area.
Planning Area (Kitchens and Bathrooms)
- The planning area is located straight ahead to the rear of the store after you enter via the main entrance.
- There is step-free access to the planning area.
- The lighting levels in the planning area are good.
- The standard height for desks is 71cm.
- There is sufficient space to write or sign documents on the desk.
- The area does not have a hearing assistance system.
- There are seats which do not have armrests.
- There is sufficient space for a wheelchair user to use the planning area.
Counter (Paint Mixing)
- The counter is located straight ahead after you enter the store via the main entrance.
- The counter is approximately 15m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 105cm high.
- There is an assistance button which is 116cm from the floor.
- The counter does not have a hearing assistance system.
Counter (Collections)
- The counter is located to the right after you enter the store, past the checkouts.
- The counter is approximately 22m from the main entrance.
- The counter is visible from the entrance.
- There is step-free access to the counter.
- The lighting levels at the counter are good.
- The counter is 95cm high.
- There is not sufficient space to write or sign documents on the counter.
- There is an assistance button which is 121cm from the floor.
- The counter does not have a hearing assistance system.
Checkouts
- The checkout area is located to the right after you enter the store via the main entrance.
- There is step-free access to the checkout area.
- The checkout area is clearly signed.
- The lighting levels at the checkout area are good.
- The store has: staffed checkouts and self-service checkouts.
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Staffed Checkout(s)
View
- The checkout is 96cm high.
- The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
- The checkout does not have a hearing assistance system.
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Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkouts vary between 133cm and 151cm.
- The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
- There is a hand-held scanner.
- Colleagues can provide assistance with using the self-service checkouts.
Accessible Toilet (Left Hand Transfer)
- This accessible toilet is located to the right of the store after you enter via the main entrance, past the checkouts.
- This accessible toilet is approximately 36m from the main entrance.
- There is step-free access into the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- There is a manual door which opens outwards and has a low colour contrast.
- The width of the accessible toilet door opening is 82cm.
- The door has a twist lock.
- No key is required for the accessible toilet.
- The dimensions of the cubicle are 136cm x 174cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the toilet but it is obstructed.
- The lateral transfer space is 74cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non transfer side.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a backrest to lean back against.
- The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the hand dryer.
- The height of the toilet roll holder is 105cm.
- The following grab rails are available: a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door and a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The following have a high colour contrast with their surroundings: the floor, all grab rails, the hand dryer, the dropdown rail, the toilet roll holder and the internal door.
- The following have a less clear colour contrast with their surroundings: the toilet seat.
- There is a pull cord emergency alarm but it is not at a recommended height and may not be reachable.
- The height of the wash basin is 72cm.
- The wash basin tap type is lever mixer.
- The height of the soap dispenser is 96cm.
- The height of the hand dryer is 104cm.
- The cubicle also has: a waste bin with lid and a sanitary bin.
- The cubicle does not have a full length mirror and coat hooks.
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Baby Changing Facilities
View
- There is a flip down baby change table available at a height of 89cm.
Standard Toilet
- This toilet is located to the right of the store after you enter via the main entrance, past the checkouts.
- This toilet is approximately 36m from the main entrance.
- There is step-free access into the toilet.
- There is no signage on or near the toilet door.
- The shared standard toilet was surveyed.
- The colour contrast between the external toilet door and wall is low for both female and male.
- The wash basin tap type is lever mixer.
Exit
- This information is for the exit located beyond the checkouts.
- The exit area/door is clearly signed.
- There are security barriers before the exit.
- A colleague is available at this exit to assist customers.
- There is ramped/sloped access at this exit.
- There is a slope with a slight gradient and a width of at least 150cm .
- The slope does not have handrails.
- There are double automatic doors which open by sliding.
- The width of the opening is 148cm.
- There is a second set of doors.
- The second set of doors are double automatic doors which open by sliding.
- The width of the opening is 155cm.
- There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
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Comments
View
- The degree of the slight slope is between 4-4.76.