You are on Summary. Skip to the next section.

Summary

• This guide was created in August 2023.
• There are public transport links within 200m of the venue.
• The venue shares another venue's parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located on the right after the main entrance.
• There is a collection point available at this store.
• The collection point is located on the right after the main entrance.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, wheelchair attachable, board carrier (A-frame) and flat-bed.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is a bus stop within approximately 150m of the venue.
• The nearest bus stop is located on the Millennium Leisure Park access road, opposite the store.
• The nearest train station is Westcombe Park.
• For more information on Thameslink please click here (opens new tab).
• The nearest underground/overground station is North Greenwich.
• For more information on London Underground please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Markings for Blue Badge parking are faded.
• The nearest designated Blue Badge parking bay is approximately 24m from the main entrance.
• The car park is free for all users.
• Free parking for all users is limited to 5 hours.
• Clearly marked parent and child parking bays are not available.
• There are no Load and Go parking spaces available.

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• Parking View
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 232cm x 422cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • There is a road to cross with flush tactile paving.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is tarmac and concrete tiles.
• There are bollards on the approach which have a minimum width of 105cm and are 79cm high.
• The bollards contrast visually with the paving.
• There is step-free access on approach.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located to the left of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 219cm.
• There are automatic swing gates and security barriers immediately beyond the entrance.

You are on Entrance (Garden Centre Rear Left). Skip to the next section.

Entrance (Garden Centre Rear Left)

• This information is for the entrance located to the rear left of the store.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• There are double automatic doors which open by sliding.
• The width of the opening is 150cm.
• There are security barriers immediately beyond the entrance.

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• Comments View
  • There is an alternative entrance to the garden centre also to the rear of the store.

You are on Entrance (TradePoint). Skip to the next section.

Entrance (TradePoint)

• This information is for the entrance located to the right of the building.
• The entrance area/door is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• A colleague is available at this entrance to assist customers.
• There is ramped/sloped access at this entrance.
• There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 161cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The flooring has a very shiny finish which may cause glare or look slippery to some people.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is unobstructed.
• There is good colour contrast between the shelving and floor throughout the shop.
• There may be background noise in the shop.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the rear of the store.
• There are double automatic doors which is permanently held open to access this area from the shop.
• The width of the door opening is 248cm.
• There is step-free access throughout the area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are 150cm+.
• There is good colour contrast between the shelving and floor in all areas.
• There is no (or very little) background noise in the area.

You are on Planning Area (Design Centre). Skip to the next section.

Planning Area (Design Centre)

• The planning area is located at the front of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 88cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are seats which do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located to the middle of the store.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.

You are on Counter (Collections). Skip to the next section.

Counter (Collections)

• The counter is located on the right after the main entrance.
• The counter is approximately 18m from the main entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 82cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and a clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located straight ahead after the main entrance, on the left.
• The counter is approximately 38m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• The counter is placed in front of a patterned background.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 76cm high.
• There is an assistance button which is 115cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the middle rear right of the store.
• The service is approximately 109m from the main entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• The service does not have a hearing assistance system.

You are on Counter (TradePoint). Skip to the next section.

Counter (TradePoint)

• The counter is located ahead and on the right after the TradePoint entrance.
• The counter is approximately 9m from the TradePoint entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 108cm high.
• The counter for seated users is 71cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has sufficient space to write or sign documents and no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on the right after the main entrance.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

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• Staffed Checkout(s) View
  • The staffed checkout has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • The checkout is 102cm high.
  • The checkout for seated users is 65cm high.
  • There is not a clear knee recess beneath the staffed checkout for seated users.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 85cm and 150cm.
  • The Chip & PIN card machines are not accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located on the left after the checkouts.
• The exit area/door is not clearly signed.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is step-free access at this exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 124cm.
• There is a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with good colour contrast and a visual identification band beyond the exit.
• The minimum width between the bollards is 99cm.