You are on Summary. Skip to the next section.

Summary

• This guide was created in September 2023.
• There are no public transport links within 200m of the venue.
• The venue has its own parking.
• A designated drop off point is not available.
• The most accessible entrance is the main entrance.
• There is ramped/sloped access at this entrance.
• This entrance has more than one set of double doors.
• The doors are automatic.
• There is step-free access throughout the building.
• There is not a designated safe place which can be used by people who may feel scared or at risk.
• Accessible toilet facilities are not available.
• Step-free ambulant toilet facilities are not available.
• Step-free standard toilet facilities are not available.
• Baby change facilities are not available.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Click + Collect is available at this store.
• The Click + Collect point is located to the right as you enter the store.
• There is a collection point available at this store.
• The collection point is located to the right as you enter the store.
• There is a home delivery service from this store.
• The following are available to borrow: wheelchairs.
• The types of trolley available at this store include: standard, standard with baby seat, shallow (garden), wheelchair attachable, board carrier (A-frame), heavy duty (heavy garden), flat-bed, adapted with padded seat, adapted with padded seat/headrest and wheeled basket.
• Documents/information can be provided in: large print on request and different languages on request.
• An assistance dog toilet or toileting area is not available at the store.
• Water bowls for assistance dogs are available.

You are on Public Transport. Skip to the next section.

Public Transport

• Please click here for opening times and directions to this store.
• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is located approximately 320 metres away on Woodbridge Road.
• The nearest train station is Guildford Station.
• For more information on Guildford Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store has its own parking facilities which do not need to be booked in advance.
• Blue Badge parking is available.
• Blue Badge parking is clearly marked and signed.
• The nearest designated Blue Badge parking bay is approximately 7m from the main entrance.
• The car park is free for all users.
• Clearly marked and signed parent and child parking bays are available.
• There are no Load and Go parking spaces available.

Collapse all Expand all

• Parking View
  • The car park is located in front of the store.
  • The car park type is open air/surface.
  • The car park surface is block paving.
  • Parking spaces are provided on a first come first serve basis.
• Blue Badge Parking View
  • There are 4 Blue Badge parking bays.
  • The dimensions of the Blue Badge bays are 249cm x 465cm.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
• Access from the Car Park View
  • The entrance is clearly visible from the car park.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located to the front left of the store.
• The entrance area/door is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are bollards with high visual contrast but no visual identification band in front of the entrance.
• There is ramped/sloped access at this entrance.
• A width of at least 150cm and There is a slope with a slight gradient .
• The slope does not have handrails.
• There are double automatic doors which opens by sliding.
• The width of the opening is 229cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 150cm.
• There are security barriers immediately beyond the entrance.

You are on Shop. Skip to the next section.

Shop

• There is step-free access throughout the shop.
• The lighting levels in the shop are varied.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the shop.
• All flooring in the shop is smooth and even.
• The majority of aisle widths are 150cm+.
• Access throughout the shop is not unobstructed.
• There is low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise in the shop.

You are on Planning Area (Kitchen and Bathroom). Skip to the next section.

Planning Area (Kitchen and Bathroom)

• The planning area is located to the rear right of the store, in the kitchen and bathroom section.
• There is step-free access to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 98cm.
• There is sufficient space to write or sign documents on the desk.
• The area does not have a hearing assistance system.
• There are high stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.

You are on Area (Garden Centre). Skip to the next section.

Area (Garden Centre)

• The area is external.
• This area can be found to the left and rear of the store.
• There are double automatic doors which open by sliding to access this area from the shop.
• The width of the door opening is 161cm.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The flooring surface is not smooth and even due to uneven concrete.
• The majority of aisle widths are 150cm+.
• There is high visual contrast between the shelving and floor in the majority of walkways.
• There is bench seating in this area.
• There is no (or very little) background noise in the area.

You are on Area (TradePoint). Skip to the next section.

Area (TradePoint)

• The area is internal.
• This area can be found to the right of the checkouts.
• There is step-free access throughout the area.
• The lighting levels in this area are good.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• The majority of aisle widths are not 150cm+.
• There is low visual contrast between the shelving and floor in all areas.
• There is background noise in the area.

You are on Counter (Click and Collect/Returns). Skip to the next section.

Counter (Click and Collect/Returns)

• The counter is located immediately to the right as you enter the store.
• The counter is approximately 4m from the main entrance.
• The counter is visible from the entrance.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 105cm high.
• There is sufficient space to write or sign documents on the counter.
• The counter for seated users has no clear knee recess.
• The counter does not have a hearing assistance system.

You are on Counter (Paint Mixing). Skip to the next section.

Counter (Paint Mixing)

• The counter is located in the centre of the store in between the paint aisles.
• The counter is approximately 31m from the main entrance.
• Clear signage for the counter is not visible from the lift.
• There is step-free access to the counter.
• The lighting levels at the counter are good.
• The counter is 106cm high.
• The counter for seated users is 77cm high.
• There is an assistance button which is 118cm from the floor.
• The counter does not have a hearing assistance system.

You are on Service (Timber Cutting). Skip to the next section.

Service (Timber Cutting)

• The service is located to the rear left of the store.
• The service is approximately 54m from the entrance.
• Clear signage for the service is not visible from the entrance.
• There is step-free access to the service.
• The lighting levels at the service are good.
• There is an assistance button which is 114cm from the floor.
• The service does not have a hearing assistance system.

You are on Checkouts (TradePoint). Skip to the next section.

Checkouts (TradePoint)

• The checkout area is located to the right as you enter the TradePoint area.
• There is step-free access to the checkout area.
• The checkout area is not clearly signed.
• The lighting levels at the checkout area are moderate to good.
• The store has: staffed checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 108cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located to the rear right of the store.
• There is step-free access to the checkout area.
• The checkout area is clearly signed.
• The lighting levels at the checkout area are good.
• The store has: staffed checkouts and self-service checkouts.

Collapse all Expand all

• Staffed Checkout(s) View
  • The checkout is 101cm high.
  • The Chip & PIN card machines are accessible to a wheelchair user from the staffed checkouts.
  • The checkout does not have a hearing assistance system.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkouts vary between 88cm and 148cm.
  • The Chip & PIN card machines are accessible to a wheelchair user from the self-service checkouts.
  • There is a hand-held scanner.
  • Colleagues can provide assistance with using the self-service checkouts.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is no accessible toilet in this store.

You are on Standard Toilet. Skip to the next section.

Standard Toilet

• There is no standard toilet.

You are on Exit. Skip to the next section.

Exit

• This information is for the exit located directly ahead after the checkouts.
• The exit area/door is clearly signed.
• There is a dark mat or floor marking at this exit that might be perceived as a hole.
• There are security barriers before the exit.
• A colleague is available at this exit to assist customers.
• There is ramped/sloped access at this exit.
• There is a slope with a steep gradient and a width of at least 150cm .
• The slope does not have handrails.
• There are double automatic doors which open by sliding.
• The width of the opening is 174cm.
• There is a second set of doors.
• The second set of doors are double automatic doors which open by sliding.
• The width of the opening is 230cm.
• There is not a canopy or recess which provides weather protection at this exit for those awaiting pick up.
• There are bollards with high visual contrast but no visual identification band beyond the exit.
• The minimum width between the bollards is 141cm.